Buy ONET/DOT: Download
TITLE: First-Line Supervisors, Customer Service
DEFINITION: Supervise and coordinate activities of workers involved in providing customer service.
TASKS:
1. Supervises and coordinates activities of workers engaged in customer service activities.
2. Plans, prepares, and devises work schedules, according to budgets and workloads.
3. Observes and evaluates workers' performance.
4. Issues instructions and assigns duties to workers.
5. Trains and instructs employees.
6. Hires and discharges workers.
7. Communicates with other departments and management to resolve problems and expedite work.
8. Interprets and communicates work procedures and company policies to staff.
9. Helps workers in resolving problems and completing work.
10. Resolves complaints and answers questions of customers regarding services and procedures.
11. Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
12. Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
13. Makes recommendations to management concerning staff and improvement of procedures.
14. Plans and develops improved procedures.
15. Requisitions or purchases supplies.
KNOWLEDGE:
Knowledge elements are ranked by importance.
96 Administration and Management
Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
88 Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
67 Personnel and Human Resources
Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems
67 Clerical
Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology
63 English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
63 Education and Training
Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
54 Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data
54 Mathematics
Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications
42 Psychology
Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
33 Computers and Electronics
Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming
33 Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
29 Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
25 Sales and Marketing
Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems
25 Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins
25 Law, Government and Jurisprudence
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
21 Therapy and Counseling
Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
17 Public Safety and Security
Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property
13 Mechanical
Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance
8 Philosophy and Theology
Knowledge of different philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, and practices, and their impact on human culture
8 Production and Processing
Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods
8 Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including their relative costs, advantages, and limitations
4 Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
4 Geography
Knowledge of various methods for describing the location and distribution of land, sea, and air masses including their physical locations, relationships, and characteristics
SKILLS:
Skills elements are ranked by importance.
88 Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job
88 Speaking
Talking to others to effectively convey information
83 Coordination
Adjusting actions in relation to others' actions
79 Critical Thinking
Using logic and analysis to identify the strengths and weaknesses of different approaches
79 Time Management
Managing one's own time and the time of others
79 Active Listening
Listening to what other people are saying and asking questions as appropriate
75 Problem Identification
Identifying the nature of problems
75 Service Orientation
Actively looking for ways to help people
71 Reading Comprehension
Understanding written sentences and paragraphs in work related documents
71 Writing
Communicating effectively with others in writing as indicated by the needs of the audience
71 Implementation Planning
Developing approaches for implementing an idea
71 Social Perceptiveness
Being aware of others' reactions and understanding why they react the way they do
63 Judgment and Decision Making
Weighing the relative costs and benefits of a potential action
63 Monitoring
Assessing how well one is doing when learning or doing something
58 Learning Strategies
Using multiple approaches when learning or teaching new things
54 Information Gathering
Knowing how to find information and identifying essential information
54 Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures
54 Idea Generation
Generating a number of different approaches to problems
54 Solution Appraisal
Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts
54 Identification of Key Causes
Identifying the things that must be changed to achieve a goal
50 Idea Evaluation
Evaluating the likely success of an idea in relation to the demands of the situation
50 Systems Perception
Determining when important changes have occurred in a system or are likely to occur
46 Instructing
Teaching others how to do something
46 Identifying Downstream Consequences
Determining the long-term outcomes of a change in operations
46 Systems Evaluation
Looking at many indicators of system performance, taking into account their accuracy
42 Mathematics
Using mathematics to solve problems
42 Visioning
Developing an image of how a system should work under ideal conditions
42 Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
38 Product Inspection
Inspecting and evaluating the quality of products
38 Persuasion
Persuading others to approach things differently
38 Active Learning
Working with new material or information to grasp its implications
33 Operations Analysis
Analyzing needs and product requirements to create a design
33 Negotiation
Bringing others together and trying to reconcile differences
29 Synthesis/Reorganization
Reorganizing information to get a better approach to problems or tasks
29 Information Organization
Finding ways to structure or classify multiple pieces of information
8 Operation and Control
Controlling operations of equipment or systems
8 Equipment Selection
Determining the kind of tools and equipment needed to do a job
8 Technology Design
Generating or adapting equipment and technology to serve user needs
4 Equipment Maintenance
Performing routine maintenance and determining when and what kind of maintenance is needed
4 Troubleshooting
Determining what is causing an operating error and deciding what to do about it .
ABILITIES:
Abilities elements are ranked by importance.
96 Oral Expression
The ability to communicate information and ideas in speaking so others will understand
88 Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences
83 Near Vision
The ability to see details of objects at a close range (within a few feet of the observer)
79 Written Comprehension
The ability to read and understand information and ideas presented in writing
79 Written Expression
The ability to communicate information and ideas in writing so others will understand
75 Speech Clarity
The ability to speak clearly so that it is understandable to a listener
71 Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly
67 Mathematical Reasoning
The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem
67 Speech Recognition
The ability to identify and understand the speech of another person
67 Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
58 Fluency of Ideas
The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.
54 Memorization
The ability to remember information such as words, numbers, pictures, and procedures
54 Inductive Reasoning
The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.
54 Information Ordering
The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.
54 Time Sharing
The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
54 Selective Attention
The ability to concentrate and not be distracted while performing a task over a period of time
50 Deductive Reasoning
The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.
50 Originality
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
50 Auditory Attention
The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds
46 Perceptual Speed
The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object
42 Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
42 Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists
42 Speed of Closure
The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern
42 Trunk Strength
The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing
42 Flexibility of Closure
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
38 Manual Dexterity
The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects
33 Arm-Hand Steadiness
The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position
33 Category Flexibility
The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.
29 Extent Flexibility
The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs
29 Spatial Orientation
The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self
25 Response Orientation
The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts
25 Sound Localization
The ability to tell the direction from which a sound originated
25 Multilimb Coordination
The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion
21 Visualization
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
21 Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are focused forward
17 Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects
17 Hearing Sensitivity
The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness
17 Control Precision
The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions
13 Visual Color Discrimination
The ability to match or detect differences between colors, including shades of color and brightness
8 Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears
8 Speed of Limb Movement
The ability to quickly move the arms or legs
8 Far Vision
The ability to see details at a distance
4 Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs
4 Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting
4 Depth Perception
The ability to judge which of several objects is closer or farther away from the observer, or to judge the distance between an object and the observer
4 Gross Body Coordination
The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion
4 Stamina
The ability to exert one's self physically over long periods of time without getting winded or out of breath
4 Rate Control
The ability to time the adjustments of a movement or equipment control in anticipation of changes in the speed and/or direction of a continuously moving object or scene
WORK ACTIVITIES:
Work activities elements are ranked by importance.
96 Staffing Organizational Units
Recruiting, interviewing, selecting, hiring, and promoting persons for the organization.
92 Guiding, Directing and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates.
88 Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
88 Communicating With Other Workers
Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
79 Scheduling Work and Activities
Scheduling events, programs, activities, as well as the work of others.
79 Resolving Conflict or Negotiating with Others
Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.
79 Documenting or Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
75 Performing Administrative Activities
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
75 Coaching and Developing Others
Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.
75 Getting Information Needed to Do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
75 Coordinating Work and Activities of Others
Coordinating members of a work group to accomplish tasks.
71 Teaching Others
Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.
71 Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
71 Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
71 Organizing, Planning, and Prioritizing
Developing plans to accomplish work, and prioritizing and organizing one's own work.
67 Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
67 Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
67 Judging Qualities of Things, Services, or People
Making judgments about or assessing the value, importance, or quality of things or people.
67 Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
67 Providing Consultation and Advice to Others
Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
63 Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
63 Implementing Ideas or Programs
Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.
63 Performing For or Working With Public
Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
63 Updating and Using Job-Relevant Knowledge
Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.
63 Developing Objectives and Strategies
Establishing long range objectives and specifying the strategies and actions to achieve these objectives.
63 Communicating With Persons Outside Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
58 Monitor Processes, Material, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
58 Estimating Needed Characteristics
Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.
58 Identifying Objects, Actions, and Events
Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
50 Evaluating Information Against Standards
Evaluating information against a set of standards and verifying that it is correct.
46 Handling and Moving Objects
Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.
46 Interacting With Computers
Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
42 Performing General Physical Activities
Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
42 Thinking Creatively
Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
29 Assisting and Caring for Others
Providing assistance or personal care to others.
29 Selling or Influencing Others
Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.
8 Inspecting Equipment, Structures, or Material
Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.
4 Repairing and Maintaining Electrical Equipment
Fixing, servicing, adjusting, regulating, calibrating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
WORK CONTEXT:
Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .
96 (F) Indoors
How frequently does this job require the worker to work: Indoors
83 (I) Supervise, Coach, Train Others
How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?
80 (I) Deal With External Customers
How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?
78 (C) Job-Required Social Interaction
How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?
77 (I) Provide a Service to Others
How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?
73 (I) Importance of Being Sure All Is Done
How important is it to be sure that all the details of this job are performed and everything is done completely?
71 (R) Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
67 (F) Sitting
How much time in a usual work period does the worker spend: Sitting?
63 (I) Coordinate or Lead Others
How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?
63 (I) Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
54 (F) Standing
How much time in a usual work period does the worker spend: Standing?
54 (F) Walking or Running
How much time in a usual work period does the worker spend: Walking or running?
54 (F) Frequency in Conflict Situations
How frequently do the job requirements place the worker in conflict situations?
46 (F) Deal With Unpleasant or Angry People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
44 (E) Frustrating Circumstances
To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?
43 (I) Importance of Being Aware of New Events
How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?
42 (O) Objective or Subjective Information
How objective or subjective is the information communicated in this job?
42 (S) Consequence of Error
How serious would the result usually be if the worker made a mistake that was not readily correctable?
40 (I) Persuade Someone to a Course of Action
How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?
40 (I) Take a Position Opposed to Others
How important are interactions requiring the worker to: Take a position opposed to coworkers or others?
36 (H) Responsible for Health and Safety of Others
How responsible is the worker for others' health and safety on this job?
36 (A) Degree of Automation
Indicate the level of automation of this job.
27 (I) Importance of Repeating Same Tasks
How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
25 (F) Using Hands on Objects, Tools, Controls
How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?
25 (F) Making Repetitive Motions
How much time in a usual work period does the worker spend: Making repetitive motions?
21 (F) Sounds or Noise Levels Are Distracting
How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?
17 (F) Outdoors
How frequently does this job require the worker to work: Outdoors
17 (F) Bending or Twisting the Body
How much time in a usual work period does the worker spend: Bending or twisting the body?
17 (F) Special Uniform
How often does the worker wear: A special uniform, such as that of a commercial pilot, nurse, police officer, or military personnel?
17 (F) Contaminants
How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?
17 (I) Pace Determined by Speed of Equipment
How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
17 (F) Kneeling, Crouching or Crawling
How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?
13 (F) Extremely Bright or Inadequate Lighting
How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?
8 (F) Deal With Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?
8 (F) Very Hot
How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?
8 (F) Hazardous Situations
How often does this job require the worker to be exposed to harardous situations? Hazardous Situations involving likely cuts, bites, stings, or minor burns
8 (F) Common Protective or Safety Attire
How often does the worker wear: Common protective or safety attire, such as safety shoes, glasses, gloves, hearing protection, hard-hat, or personal flotation device?
7 (D) Hazardous Situations
If injury, due to exposure to hazardous situations, were to occur while performing this job, how serious would be the likely outcome? Hazardous Situations involving likely cuts, bites, stings, or minor burns
5 (L) Hazardous Situations
What is the likelihood that the worker would be injured as a result of being exposed to hazardous situations while performing this job? Hazardous Situations involving likely cuts, bites, stings, or minor burns
4 (F) Hazardous Equipment
How often does this job require the worker to be exposed to harardous equipment? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)
4 (F) Hazardous Conditions
How often does this job require the worker to be exposed to hazardous conditions? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
4 (F) Keeping or Regaining Balance
How much time in a usual work period does the worker spend: Keeping or regaining balance?
4 (F) Cramped Work Space, Awkward Positions
How often during a usual work period is the worker exposed to the following conditions: Cramped work space that requires getting into awkward positions?
4 (F) Specialized Protective or Safety Attire
How often does the worker wear: Specialized protective or safety attire, such as breathing apparatus, safety harness, full protection suit, or radiation protection?
2 (L) Hazardous Conditions
What is the likelihood that the worker would be injured as a result of being exposed to hazardous conditions while performing this job? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
2 (L) Hazardous Equipment
What is the likelihood that the worker would be injured as a result of being exposed to hazardous equipment while performing this job? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)
INTERESTS:
Interest elements are ranked by occupational interest.
94 Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
61 Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
61 Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
33 Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
28 Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
22 Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
WORK VALUES:
Work values elements are ranked by extent.
74 Independence-Mean Extent
Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
69 Achievement-Mean Extent
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
66 Recognition-Mean Extent
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
64 Relationships-Mean Extent
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
64 Working Conditions-Mean Extent
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
61 Support-Mean Extent
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
81 Autonomy
Workers on this job plan their work with little supervision
81 Authority
Workers on this job give directions and instructions to others
78 Activity
Workers on this job are busy all the time
75 Working Conditions
Workers on this job have good working conditions
72 Responsibility
Workers on this job make decisions on their own
72 Achievement
Workers on this job get a feeling of accomplishment
69 Creativity
Workers on this job try out their own ideas
69 Security
Workers on this job have steady employment
66 Ability Utilization
Workers on this job make use of their individual abilities
66 Co-workers
Workers on this job have co-workers who are easy to get along with
66 Compensation
Workers on this job are paid well in comparison with other workers
66 Company Policies and Practices
Workers on this job are treated fairly by the company
66 Variety
Workers on this job have something different to do every day
63 Moral Values
Workers on this job are never pressured to do things that go against their sense of right and wrong
63 Social Status
Workers on this job are looked up to by others in their company and their community
63 Advancement
Workers on this job have opportunities for advancement
63 Supervision, Technical
Workers on this job have supervisors who train their workers well
63 Social Service
Workers on this job have work where they do things for other people
59 Recognition
Workers on this job receive recognition for the work they do
56 Supervision, Human Relations
Workers on this job have supervisors who back up their workers with management
28 Independence
Workers on this job do their work alone
CROSSWALKS:
| DOT91 (Dictionary of Occupational Titles): |
959137014 Dispatcher, Service, Chief 910137010 Baggage-and-Mail Agent 959137022 Supervisor, Home-Energy Consultant 910137038 Station Agent I 939137010 Chief Dispatcher 209137014 Meter Reader, Chief 209132014 Technical Coordinator 249137034 Supervisor, Lending Activities 249167010 Automobile-Club-Safety-Program Coordinator 249137022 Supervisor, Customer Records Division 249137018 Supervisor, Correspondence Section 249137014 Supervisor, Contact and Service Clerks 216137014 Transfer Clerk, Head 249137010 Office Supervisor, Animal Hospital 379132010 Supervisor, Telecommunicator 248137018 Supervisor, Customer Services 375137038 Complaint Evaluation Supervisor 249137026 Supervisor, Order Takers 239137014 Customer Service Representative Supervisor 211132010 Teller, Head 211137010 Supervisor, Cashiers 238137014 Senior Reservations Agent 211137014 Supervisor, Food Checkers and Cashiers 238137018 Supervisor, Gate Services 238137022 Supervisor, Ticket Sales 247137014 Supervisor, Classified Advertising 211137022 Supervisor, Tellers 247137010 Supervisor, Advertising-Dispatch Clerks 241137010 Supervisor, Credit and Loan Collections 241137014 Supervisor, Customer-Complaint Service 241137018 Supervisor, Claims 205162010 Admitting Officer 205137014 Supervisor, Survey Workers 238137010 Manager, Reservations 237137014 Supervisor, Travel-Information Center 295137010 Supervisor, Safety Deposit 237137010 Supervisor, Telephone Information 230137018 Supervisor, Mail Carriers 214137010 Documentation Supervisor 214137014 Supervisor, Statement Clerks 214137022 Supervisor, Accounts Receivable 235132010 Central-Office-Operator Supervisor 222137026 Petroleum-Inspector Supervisor 168167058 Manager, Customer Service 222137014 Linen-Room Supervisor |
| AIM97 (Apprenticeship Information Management): |
No crosswalks |
| CEN90 (1990 Census Occupations): |
305 Supervisors, Financial Records Processing 628 Supervisors, Production Occupations 307 Supervisors, Distribution, Scheduling and Adjusting Clerks 306 Chief Communications Operators 303 Supervisors, General Office |
| CIP90 (Classification of Instructional Programs): |
081105 Travel Services Marketing Operations 081104 Tourism Promotion Operations 120504 Food and Beverage/Restaurant Operations Manager 520205 Operations Management and Supervision 430103 Criminal Justice/Law Enforcement Administration 520204 Office Supervision and Management 520203 Logistics and Materials Management 510704 Health Unit Manager/Ward Supervisor 080709 General Distribution Operations 520201 Business Administration and Management, General 520902 Hotel/Motel and Restaurant Management 520903 Travel-Tourism Management |
| GOE93 (Guide for Occupational Exploration): |
070402 Oral Communications: Order, Complaint, and Claims Handling 070503 Records Processing: Record Preparation and Maintenance 070401 Oral Communications: Interviewing 070504 Records Processing: Routing and Distribution 070502 Records Processing: Record Verification and Proofing 070202 Mathematical Detail: Accounting 070501 Records Processing: Coordinating and Scheduling 070406 Oral Communications: Switchboard Services 070104 Administrative Detail: Financial Work 050901 Material Control: Shipping, Receiving, and Stock Checking 070404 Oral Communications: Reception and Information Giving 051201 Elemental Work: Mechanical: Supervision 070405 Oral Communications: Information Transmitting and Receiving 070102 Administrative Detail: Administration 070204 Mathematical Detail: Billing and Rate Computation 070301 Financial Detail: Paying and Receiving 050705 Quality Control: Petroleum 090504 Attendant Services: Doorkeeping Services 111201 Contracts and Claims: Claims and Settlement |
| MOC97 (Military Occupational Codes): |
FE Commercial Vessel Safety-License & Seaman Doc. Exam. FG Commercial Vessel Safety-License & Document Evaluator 4A071 Health Services Management 71G Patient Administration Specialist 2T071 Traffic Management 88N Transportation Management Coordinator 2T271 Air Transportation 2512 Field Wireman IC Interior Communications Electricians |
| OES98 (Occupational Employment Statistics): |
51002 First-Line Supervisors and Managers/Supervisors - Clerical and Adminis |
| OPM97 (Office of Personnel Management Occupations): |
0679 Medical Clerk 2131 Freight Rate 0997 Civil Service Retirement Claims Examining 0996 Veterans Claims Examining 6914 Store Working 0313 Work Unit Supervising 0501 Financial Administration and Program 2132 Travel 2134 Shipment Clerical and Assistance 2133 Passenger Rate 0344 Management and Program Clerical and Assistance |
| SOC98 (Standard Occupational Classification): |
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers |
