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TITLE(s): SUPERVISOR, STATEMENT CLERKS (financial) Supervises and coordinates activities of workers engaged in preparing customer bank statements for distribution, maintaining cancelled checks and customer signature files, and adjusting customer accounts: Coordinates assignments of workers preparing bank statements for delivery, reconciling account differences, and filing checks. Writes letters and makes telephone calls to recover checks returned in error and to adjust customer accounts and complaints. Assists customers in establishing depository arrangements for large accounts. Accepts stop-payment orders and directs workers in flagging customer accounts to prevent withdrawal of uncollected portions of deposits, or to prevent payment of protested checks. Performs other duties as described under SUPERVISOR (clerical) Master Title. GOE: 07.01.04 STRENGTH: L GED: R4 M3 L4 SVP: 7 DLU: 87 ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service | |||||||||||||||||||||||||||||||||||
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