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TITLE(s): SUPERVISOR, CUSTOMER RECORDS DIVISION (utilities) Supervises and coordinates activities of workers engaged in receiving requests from customers pertaining to connection, transfer, or disconnection of gas and electric-power services, issuing service connection orders, and maintaining records concerning service connection: Interprets company policies and work procedures for employees pertaining to customer contacts, service complaints, preparation and disposition of work orders, and maintenance of service records. Sorts and distributes completed meter orders. Reviews completed meter orders to assure entry of rates, constants, and demand. Reviews incomplete orders to determine procedure for disposition. Prepares annual operating budget, and special and regular reports. May receive money collected by workers for special connections. Performs other duties described under SUPERVISOR (clerical) Master Title. GOE: 07.04.02 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77 ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service | |||||||||||||||||||||||||||||||||||
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