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TITLE(s): CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR (radio-tv broad.; tel. & tel.; utilities; waterworks) Supervises and coordinates activities of CUSTOMER SERVICE REPRESENTATIVES (radio-tv broad.; tel. & tel.; utilities; waterworks) 239.362-014 engaged in handling service orders and telephone complaints of customers: Monitors service calls [SERVICE OBSERVER (tel. & tel.) 239.367-026] to observe employee's demeanor, technical accuracy, and conformity to company policies. Recommends corrective services to adjust customer complaints. Answers questions about service. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors. Performs other duties as described under SUPERVISOR (clerical) Master Title. GOE: 07.04.01 STRENGTH: S GED: R4 M2 L3 SVP: 6 DLU: 88 ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service | |||||||||||||||||||||||||||||||||||
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