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TITLE(s): SUPERVISOR, CORRESPONDENCE SECTION (insurance) Supervises and coordinates activities of workers engaged in preparing correspondence, policies, and related clerical activities in headquarters or branch office of insurance company: Reads policyholder and company field personnel correspondence, studies policy records, and examines replies prepared by CORRESPONDENCE CLERKS (clerical) 209.362-034 and POLICYHOLDER-INFORMATION CLERKS (insurance) 249.262-010 to determine completeness of replies and appropriateness of actions taken. Proofreads copy for style, appearance, accuracy of spelling, punctuation, grammar, and conformity with company standards. Returns faulty work with instructions for revision. Performs other duties as described under SUPERVISOR (clerical) Master Title. May verify accuracy of computations, using calculator. May dictate replies to nonroutine correspondence. May review and correct records, using computer. GOE: 07.05.03 STRENGTH: S GED: R4 M2 L4 SVP: 6 DLU: 78 ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service | |||||||||||||||||||||||||||||||||||
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