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TITLE(s): SUPERVISOR, CUSTOMER-COMPLAINT SERVICE (clerical) Supervises and coordinates activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service, and billing: Reviews customer-complaint correspondence, notes any suggestions, and assigns complaint to CUSTOMER-COMPLAINT CLERK (clerical) 241.367-014 for action. Advises subordinates on handling difficult customer complaints, or may handle complaint personally. Confers with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints. May explain to customer by telephone or letter action taken on complaint. May follow up with customer to see that complaint was satisfactorily resolved. May be designated according to type of problem as Supervisor, Lost and Found (air trans.; motor trans.). Performs other duties as described under SUPERVISOR (clerical) Master Title. GOE: 07.04.02 STRENGTH: S GED: R4 M3 L4 SVP: 6 DLU: 88 ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service | |||||||||||||||||||||||||||||||||||
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