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TITLE(s): SUPERVISOR, TICKET SALES (air trans.) alternate titles: lead ticket-sales agent; senior passenger agent; senior ticket-sales agent Supervises and coordinates activities of personnel engaged in selling tickets for scheduled airline flights in airline ticket office or terminal: Instructs and trains agents. Adjusts disputes between customers and agents. Prepares reports, such as volume of ticket sales and cash received. Maintains records on data, such as weight and location of passengers, cargo, and mail to ensure compliance with load specifications. Suggests travel itineraries for customers. May reserve space for passengers [RESERVATIONS AGENT (air trans.)] and sell tickets for scheduled flights [TICKET AGENT (any industry)]. Performs other duties as described under SUPERVISOR (clerical) Master Title. GOE: 07.03.01 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 77 ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service | |||||||||||||||||||||||||||||||||||
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