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TITLE(s): SUPERVISOR, GATE SERVICES (air trans.) alternate titles: senior gate agent Supervises and coordinates activities of workers engaged in admitting departing passengers to airplanes and assisting passengers disembark at terminal exit of commercial airline: Reviews flight schedules, passenger manifests, and information obtained from staff to ascertain staffing requirements that will ensure efficient passenger embarking and disembarking; and assigns staff accordingly. Observes workers to ensure that services to passengers are performed courteously and correctly. Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of human resources. Evaluates work performance of personnel and prepares recommendations for retention, dismissal, transfer, or promotion. Prepares daily personnel and activity reports. May perform tasks of GATE AGENT (air trans.). GOE: 09.05.04 STRENGTH: L GED: R4 M2 L4 SVP: 7 DLU: 77 ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service | |||||||||||||||||||||||||||||||||||
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