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CODE: 237.137-010Buy the DOT:Download
TITLE(s): SUPERVISOR, TELEPHONE INFORMATION (motor trans.)

Supervises and coordinates activities of workers engaged in giving bus service information, by telephone, to callers for motor transportation company: Confers with management and examines past activity records to project staffing, budget, and equipment requirements, performing duties as described under SUPERVISOR (clerical) Master Title. Issues oral and written instructions on schedule changes and rates to keep workers informed and maintain accuracy of information given to public. Monitors telephone conversations between workers and callers to evaluate technical accuracy. Reads telephone operator's meter to determine volume of calls handled and hourly total of lost calls to compile record for planning purposes. Conducts classroom and on-the-job training to maintain and improve service standards. Submits reports, as required, to provide information for accounting department.
GOE: 07.04.04 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77
ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service

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CODE: 237.137-010 Buy the DOT:Download TITLE(s): SUPERVISOR, TELEPHONE INFORMATION (motor trans.)

Supervises and coordinates activities of workers engaged in giving bus service information, by telephone, to callers for motor transportation company: Confers with management and examines past activity records to project staffing, budget, and equipment requirements, performing duties as described under SUPERVISOR (clerical) Master Title. Issues oral and written instructions on schedule changes and rates to keep workers informed and maintain accuracy of information given to public. Monitors telephone conversations between workers and callers to evaluate technical accuracy. Reads telephone operator's meter to determine volume of calls handled and hourly total of lost calls to compile record for planning purposes. Conducts classroom and on-the-job training to maintain and improve service standards. Submits reports, as required, to provide information for accounting department.
GOE: 07.04.04 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77
ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service


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