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TITLE: First-Line Supervisors/Managers of Food Preparation and Serving Workers
DEFINITION: Directly supervise and coordinate activities of food preparation and serving workers and their helpers. Manager/Supervisors are generally found in smaller establishments where they perform both supervisory and management functions, such as accounting, marketing, and personnel work, and may also engage in the same food preparation and serving work as the workers they supervise. Exclude work leaders who spend 20 percent or more of their time at tasks similar to those of employees under their supervision and include them in the occupations which are most closely related to their specific duties.
TASKS:
1. Supervises and coordinates activities of workers engaged in preparing and serving food and other related duties.
2. Observes and evaluates workers and work procedures to ensure quality standards and service.
3. Assigns duties, responsibilities, and work stations to employees, following work requirements.
4. Collaborates with specified personnel to plan menus, serving arrangements, and other related details.
5. Specifies food portions and courses, production and time sequences, and work station and equipment arrangements.
6. Inspects supplies, equipment, and work areas, to ensure efficient service and conformance to standards.
7. Trains workers in proper food preparation and service procedures.
8. Recommends measures to improve work procedures and worker performance to increase quality of services and job safety.
9. Records production and operational data on specified forms.
10. Purchases or requisitions supplies and equipment to ensure quality and timely delivery of services.
11. Resolves customer complaints regarding food service.
12. Initiates personnel actions, such as hires and discharges, to ensure proper staffing.
13. Receives, issues, and takes inventory of supplies and equipment, and reports shortages to designated personnel.
14. Analyzes operational problems, such as theft and wastage, and establishes controls.
15. Schedules parties and reservations, and greets and escorts guests to seating arrangements.
KNOWLEDGE:
Knowledge elements are ranked by importance.
85 Administration and Management
Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
65 Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
60 Personnel and Human Resources
Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems
45 English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
40 Clerical
Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology
40 Production and Processing
Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods
40 Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting of food for consumption including crop rotation methods, animal husbandry, and food storage/handling techniques
40 Education and Training
Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
35 Psychology
Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
35 Mathematics
Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications
25 Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data
20 Biology
Knowledge of plant and animal living tissue, cells, organisms, and entities, including their functions, interdependencies, and interactions with each other and the environment
15 Chemistry
Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods
10 Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins
10 Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
10 Law, Government and Jurisprudence
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
10 Public Safety and Security
Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property
10 Mechanical
Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance
10 Computers and Electronics
Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming
5 Engineering and Technology
Knowledge of equipment, tools, mechanical devices, and their uses to produce motion, light, power, technology, and other applications
5 Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
5 Sales and Marketing
Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems
5 Physics
Knowledge and prediction of physical principles, laws, and applications including air, water, material dynamics, light, atomic principles, heat, electric theory, earth formations, and meteorological and related natural phenomena
SKILLS:
Skills elements are ranked by importance.
85 Time Management
Managing one's own time and the time of others
85 Coordination
Adjusting actions in relation to others' actions
80 Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job
75 Speaking
Talking to others to effectively convey information
75 Systems Perception
Determining when important changes have occurred in a system or are likely to occur
75 Implementation Planning
Developing approaches for implementing an idea
70 Judgment and Decision Making
Weighing the relative costs and benefits of a potential action
70 Instructing
Teaching others how to do something
70 Social Perceptiveness
Being aware of others' reactions and understanding why they react the way they do
70 Product Inspection
Inspecting and evaluating the quality of products
70 Problem Identification
Identifying the nature of problems
70 Reading Comprehension
Understanding written sentences and paragraphs in work related documents
70 Identification of Key Causes
Identifying the things that must be changed to achieve a goal
70 Critical Thinking
Using logic and analysis to identify the strengths and weaknesses of different approaches
65 Active Listening
Listening to what other people are saying and asking questions as appropriate
65 Information Gathering
Knowing how to find information and identifying essential information
60 Solution Appraisal
Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts
60 Identifying Downstream Consequences
Determining the long-term outcomes of a change in operations
60 Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
60 Writing
Communicating effectively with others in writing as indicated by the needs of the audience
60 Mathematics
Using mathematics to solve problems
60 Active Learning
Working with new material or information to grasp its implications
55 Monitoring
Assessing how well one is doing when learning or doing something
55 Idea Generation
Generating a number of different approaches to problems
55 Visioning
Developing an image of how a system should work under ideal conditions
55 Systems Evaluation
Looking at many indicators of system performance, taking into account their accuracy
50 Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures
50 Learning Strategies
Using multiple approaches when learning or teaching new things
50 Service Orientation
Actively looking for ways to help people
50 Idea Evaluation
Evaluating the likely success of an idea in relation to the demands of the situation
50 Equipment Selection
Determining the kind of tools and equipment needed to do a job
45 Operations Analysis
Analyzing needs and product requirements to create a design
45 Information Organization
Finding ways to structure or classify multiple pieces of information
40 Negotiation
Bringing others together and trying to reconcile differences
35 Synthesis/Reorganization
Reorganizing information to get a better approach to problems or tasks
35 Persuasion
Persuading others to approach things differently
30 Troubleshooting
Determining what is causing an operating error and deciding what to do about it
25 Installation
Installing equipment, machines, wiring, or programs to meet specifications
25 Operation and Control
Controlling operations of equipment or systems
20 Operation Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly
20 Science
Using scientific methods to solve problems
20 Equipment Maintenance
Performing routine maintenance and determining when and what kind of maintenance is needed
15 Repairing
Repairing machines or systems using the needed tools
10 Testing
Conducting tests to determine whether equipment, software, or procedures are operating as expected
10 Technology Design
Generating or adapting equipment and technology to serve user needs .
ABILITIES:
Abilities elements are ranked by importance.
85 Oral Expression
The ability to communicate information and ideas in speaking so others will understand
70 Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences
70 Written Comprehension
The ability to read and understand information and ideas presented in writing
65 Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly
65 Written Expression
The ability to communicate information and ideas in writing so others will understand
65 Speech Clarity
The ability to speak clearly so that it is understandable to a listener
60 Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
60 Deductive Reasoning
The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.
55 Information Ordering
The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.
55 Mathematical Reasoning
The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem
55 Near Vision
The ability to see details of objects at a close range (within a few feet of the observer)
50 Inductive Reasoning
The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.
50 Time Sharing
The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
45 Originality
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
45 Fluency of Ideas
The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.
45 Auditory Attention
The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds
45 Selective Attention
The ability to concentrate and not be distracted while performing a task over a period of time
45 Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists
40 Speech Recognition
The ability to identify and understand the speech of another person
40 Category Flexibility
The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.
35 Speed of Closure
The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern
30 Response Orientation
The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts
30 Memorization
The ability to remember information such as words, numbers, pictures, and procedures
30 Visualization
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
30 Arm-Hand Steadiness
The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position
30 Manual Dexterity
The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects
30 Multilimb Coordination
The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion
30 Trunk Strength
The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing
25 Hearing Sensitivity
The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness
25 Far Vision
The ability to see details at a distance
25 Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects
20 Stamina
The ability to exert one's self physically over long periods of time without getting winded or out of breath
20 Control Precision
The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions
20 Extent Flexibility
The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs
20 Flexibility of Closure
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
20 Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
20 Spatial Orientation
The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self
20 Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object
20 Speed of Limb Movement
The ability to quickly move the arms or legs
20 Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears
20 Perceptual Speed
The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object
15 Sound Localization
The ability to tell the direction from which a sound originated
15 Depth Perception
The ability to judge which of several objects is closer or farther away from the observer, or to judge the distance between an object and the observer
15 Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are focused forward
15 Night Vision
The ability to see under low light conditions
15 Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs
15 Gross Body Equilibrium
The ability to keep or regain one's body balance or stay upright when in an unstable position
15 Gross Body Coordination
The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion
15 Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue
15 Visual Color Discrimination
The ability to match or detect differences between colors, including shades of color and brightness
10 Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting
5 Rate Control
The ability to time the adjustments of a movement or equipment control in anticipation of changes in the speed and/or direction of a continuously moving object or scene
WORK ACTIVITIES:
Work activities elements are ranked by importance.
85 Monitor Processes, Material, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
85 Coordinating Work and Activities of Others
Coordinating members of a work group to accomplish tasks.
80 Getting Information Needed to Do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
80 Communicating With Other Workers
Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
75 Scheduling Work and Activities
Scheduling events, programs, activities, as well as the work of others.
75 Identifying Objects, Actions, and Events
Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
70 Judging Qualities of Things, Services, or People
Making judgments about or assessing the value, importance, or quality of things or people.
70 Guiding, Directing and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates.
70 Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
70 Communicating With Persons Outside Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
65 Performing Administrative Activities
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
65 Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
60 Organizing, Planning, and Prioritizing
Developing plans to accomplish work, and prioritizing and organizing one's own work.
60 Inspecting Equipment, Structures, or Material
Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.
55 Documenting or Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
55 Implementing Ideas or Programs
Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.
55 Estimating Needed Characteristics
Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.
55 Developing Objectives and Strategies
Establishing long range objectives and specifying the strategies and actions to achieve these objectives.
55 Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
50 Evaluating Information Against Standards
Evaluating information against a set of standards and verifying that it is correct.
50 Staffing Organizational Units
Recruiting, interviewing, selecting, hiring, and promoting persons for the organization.
40 Coaching and Developing Others
Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.
35 Handling and Moving Objects
Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.
35 Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
35 Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
35 Performing For or Working With Public
Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
35 Updating and Using Job-Relevant Knowledge
Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.
35 Resolving Conflict or Negotiating with Others
Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.
35 Teaching Others
Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.
35 Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
30 Providing Consultation and Advice to Others
Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
30 Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
30 Performing General Physical Activities
Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
25 Interacting With Computers
Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
25 Selling or Influencing Others
Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.
25 Thinking Creatively
Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
20 Assisting and Caring for Others
Providing assistance or personal care to others.
15 Controlling Machines and Processes
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
10 Drafting and Specifying Technical Devices
Providing documentation, detailed instructions, drawings, or specifications to inform others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
5 Repairing and Maintaining Mechanical Equipment
Fixing, servicing, aligning, setting up, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
5 Repairing and Maintaining Electrical Equipment
Fixing, servicing, adjusting, regulating, calibrating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
WORK CONTEXT:
Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .
95 (F) Indoors
How frequently does this job require the worker to work: Indoors
84 (I) Supervise, Coach, Train Others
How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?
80 (C) Job-Required Social Interaction
How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?
72 (I) Provide a Service to Others
How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?
72 (I) Importance of Being Sure All Is Done
How important is it to be sure that all the details of this job are performed and everything is done completely?
70 (F) Standing
How much time in a usual work period does the worker spend: Standing?
69 (R) Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
65 (F) Using Hands on Objects, Tools, Controls
How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?
65 (F) Walking or Running
How much time in a usual work period does the worker spend: Walking or running?
64 (I) Coordinate or Lead Others
How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?
64 (I) Deal With External Customers
How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?
57 (O) Objective or Subjective Information
How objective or subjective is the information communicated in this job?
56 (I) Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
56 (I) Persuade Someone to a Course of Action
How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?
55 (F) Hazardous Situations
How often does this job require the worker to be exposed to harardous situations? Hazardous Situations involving likely cuts, bites, stings, or minor burns
46 (H) Responsible for Health and Safety of Others
How responsible is the worker for others' health and safety on this job?
45 (F) Sitting
How much time in a usual work period does the worker spend: Sitting?
44 (I) Importance of Being Aware of New Events
How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?
44 (I) Take a Position Opposed to Others
How important are interactions requiring the worker to: Take a position opposed to coworkers or others?
43 (L) Hazardous Situations
What is the likelihood that the worker would be injured as a result of being exposed to hazardous situations while performing this job? Hazardous Situations involving likely cuts, bites, stings, or minor burns
40 (S) Consequence of Error
How serious would the result usually be if the worker made a mistake that was not readily correctable?
40 (F) Frequency in Conflict Situations
How frequently do the job requirements place the worker in conflict situations?
35 (F) Special Uniform
How often does the worker wear: A special uniform, such as that of a commercial pilot, nurse, police officer, or military personnel?
35 (F) Very Hot
How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?
35 (F) Deal With Unpleasant or Angry People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
30 (F) Keeping or Regaining Balance
How much time in a usual work period does the worker spend: Keeping or regaining balance?
30 (F) Bending or Twisting the Body
How much time in a usual work period does the worker spend: Bending or twisting the body?
30 (F) Sounds or Noise Levels Are Distracting
How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?
30 (F) Hazardous Equipment
How often does this job require the worker to be exposed to harardous equipment? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)
28 (I) Importance of Repeating Same Tasks
How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
25 (F) Diseases or Infections
How often does this job require the worker to be exposed to diseases/infection? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)
25 (F) Contaminants
How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?
25 (F) Kneeling, Crouching or Crawling
How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?
25 (F) Making Repetitive Motions
How much time in a usual work period does the worker spend: Making repetitive motions?
25 (F) Outdoors
How frequently does this job require the worker to work: Outdoors
25 (F) Extremely Bright or Inadequate Lighting
How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?
20 (D) Hazardous Situations
If injury, due to exposure to hazardous situations, were to occur while performing this job, how serious would be the likely outcome? Hazardous Situations involving likely cuts, bites, stings, or minor burns
20 (A) Degree of Automation
Indicate the level of automation of this job.
20 (L) Hazardous Equipment
What is the likelihood that the worker would be injured as a result of being exposed to hazardous equipment while performing this job? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)
20 (I) Pace Determined by Speed of Equipment
How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
20 (F) Common Protective or Safety Attire
How often does the worker wear: Common protective or safety attire, such as safety shoes, glasses, gloves, hearing protection, hard-hat, or personal flotation device?
17 (L) Diseases or Infections
What is the likelihood that the worker would be injured as a result of being exposed to diseases/infections while performing this job? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)
16 (D) Diseases or Infections
If injury, due to exposure to diseases/infection, were to occur while performing this job, how serious would be the likely outcome? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)
16 (D) Hazardous Equipment
If injury, due to exposure to hazardous equipment, were to occur while performing this job, how serious would be the likely outcome? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)
15 (F) Hazardous Conditions
How often does this job require the worker to be exposed to hazardous conditions? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
13 (E) Frustrating Circumstances
To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?
12 (D) Hazardous Conditions
If injury, due to exposure to hazardous conditions, were to occur while performing this job, how serious would be the likely outcome? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
10 (F) Deal With Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?
10 (F) Cramped Work Space, Awkward Positions
How often during a usual work period is the worker exposed to the following conditions: Cramped work space that requires getting into awkward positions?
9 (L) Hazardous Conditions
What is the likelihood that the worker would be injured as a result of being exposed to hazardous conditions while performing this job? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
5 (F) Radiation
How often does this job require the worker to be exposed to radiation?
INTERESTS:
Interest elements are ranked by occupational interest.
78 Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
56 Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
44 Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
33 Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
28 Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
17 Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
WORK VALUES:
Work values elements are ranked by extent.
65 Independence-Mean Extent
Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
61 Relationships-Mean Extent
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
58 Achievement-Mean Extent
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
53 Recognition-Mean Extent
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
51 Working Conditions-Mean Extent
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
46 Support-Mean Extent
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
81 Authority
Workers on this job give directions and instructions to others
72 Responsibility
Workers on this job make decisions on their own
69 Co-workers
Workers on this job have co-workers who are easy to get along with
69 Moral Values
Workers on this job are never pressured to do things that go against their sense of right and wrong
66 Autonomy
Workers on this job plan their work with little supervision
66 Activity
Workers on this job are busy all the time
59 Company Policies and Practices
Workers on this job are treated fairly by the company
59 Ability Utilization
Workers on this job make use of their individual abilities
59 Security
Workers on this job have steady employment
56 Creativity
Workers on this job try out their own ideas
56 Achievement
Workers on this job get a feeling of accomplishment
53 Working Conditions
Workers on this job have good working conditions
47 Social Status
Workers on this job are looked up to by others in their company and their community
47 Variety
Workers on this job have something different to do every day
47 Social Service
Workers on this job have work where they do things for other people
44 Compensation
Workers on this job are paid well in comparison with other workers
44 Advancement
Workers on this job have opportunities for advancement
41 Recognition
Workers on this job receive recognition for the work they do
41 Supervision, Human Relations
Workers on this job have supervisors who back up their workers with management
38 Supervision, Technical
Workers on this job have supervisors who train their workers well
34 Independence
Workers on this job do their work alone
CROSSWALKS:
| DOT91 (Dictionary of Occupational Titles): |
350137014 Steward/Stewardess, Chief, Cargo Vessel 310137022 Steward/Stewardess, Banquet 310137026 Steward/Stewardess, Railroad Dining Car 319137030 Kitchen Supervisor 311137010 Counter Supervisor 319137026 Supervisor, Kosher Dietary Service 319137022 Supervisor, Commissary Production 319137010 Food-Service Supervisor 311137014 Waiter/Waitress, Banquet, Head 318137010 Kitchen Steward/Stewardess 350137010 Headwaiter/Headwaitress 310137018 Steward/Stewardess 311137018 Waiter/Waitress, Captain 311137022 Waiter/Waitress, Head |
| AIM97 (Apprenticeship Information Management): |
No crosswalks |
| CEN90 (1990 Census Occupations): |
433 Supervisors, Food Preparation and Service Occupations |
| CIP90 (Classification of Instructional Programs): |
190501 Foods and Nutrition Studies, General 200409 Institutional Food Services Administrator 200404 Dietician Assistant 200405 Food Caterer 200401 Institutional Food Workers and Administrators, General 120507 Waiter/Waitress and Dining Room Manager 190505 Food Systems Administration |
| GOE93 (Guide for Occupational Exploration): |
090103 Hospitality Services: Food Services 051201 Elemental Work: Mechanical: Supervision 051008 Crafts: Food Preparation 090502 Attendant Services: Food Services 070102 Administrative Detail: Administration 111104 Business Management: Services |
| MOC97 (Military Occupational Codes): |
FS Subsistence Specialist 4D071 Diet Therapy 92G Quartermaster 3525 Private Mess Specialist 3381 Food Service Specialist 3527 Culinary Specialist 3529 Wardroom/Galley Supervisor MS Mess Management Specialists |
| OES98 (Occupational Employment Statistics): |
61099 All Other Supervisors and Managers/Supervisors - Service Workers |
| OPM97 (Office of Personnel Management Occupations): |
1667 Steward 7420 Waiter 7408 Food Service Working 7401 Misc Food Preparation and Serving 7404 Cooking 7407 Meatcutting 9968 Chief Steward 9866 Chief Cook 0673 Hospital Housekeeping Management 9861 Steward (Freighter) 9865 Steward-Cook (Freighter) 7402 Baking |
| SOC98 (Standard Occupational Classification): |
35-1012 First-Line Supervisors/Managers of Food Preparation and Serving Workers |
