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TITLE(s): WAITER/WAITRESS, HEAD (hotel & rest.) Supervises and coordinates activities of dining-room employees engaged in providing courteous and rapid service to diners: Greets guests and escorts them to tables. Schedules dining reservations. Arranges parties for patrons. Adjusts complaints regarding food or service. Hires and trains dining-room employees. Notifies payroll department regarding work schedules and time records. May assist in preparing menus. May plan and execute details for banquets [STEWARD/STEWARDESS, BANQUET (hotel & rest.); MANAGER, CATERING (hotel & rest.)]. May supervise WAITERS/WAITRESSES, ROOM SERVICE (hotel & rest.) and be designated Captain, Room Service (hotel & rest.). GOE: 09.01.03 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 77 ONET CROSSWALK: 61099B First-Line Supervisors/Managers of Food Preparation and Serving Workers | |||||||||||||||||||||||||||||||||||
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