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TITLE: General Office Clerks

DEFINITION: Perform duties too varied and diverse to be classified in any specific office clerical occupation. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of bookkeeping, typing, stenography, office machine operation, and filing.

  • TASKS
  • KNOWLEDGE
  • SKILLS
  • ABILITIES
  • WORK ACTIVITIES
  • WORK CONTEXT
  • INTERESTS
  • WORK VALUES
  • CROSSWALKS


    TASKS:

    1. Compiles, copies, sorts, and files records of office activities, business transactions, and other activities.

    2. Computes, records, and proofreads data and other information, such as records or reports.

    3. Operates office machines, such as photocopier, telecopier, and personal computer.

    4. Completes and mails bills, contracts, policies, invoices, or checks.

    5. Stuffs envelopes and addresses, stamps, sorts, and distributes mail, packages, and other materials.

    6. Transcribes dictation and composes and types letters and other correspondence, using typewriter or computer.

    7. Orders materials, supplies, and services, and completes records and reports.

    8. Answers telephone, responds to requests, delivers messages, and runs errands.

    9. Reviews files, records, and other documents to obtain information to respond to requests.

    10. Completes work schedules and arranges appointments for staff and students.

    11. Collects, counts, and disburses money, completes banking transactions, and processes payroll.

    12. Communicates with customers, employees, and other individuals to disseminate or explain information.

    KNOWLEDGE:
    Knowledge elements are ranked by importance.

    100 Clerical
    Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology

    67 English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

    67 Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

    54 Mathematics
    Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications

    52 Economics and Accounting
    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data

    52 Computers and Electronics
    Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming

    46 Communications and Media
    Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media

    46 Telecommunications
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

    19 Psychology
    Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders

    17 Administration and Management
    Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods

    17 Education and Training
    Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles

    15 Public Safety and Security
    Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property

    13 Mechanical
    Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance

    13 Personnel and Human Resources
    Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems

    13 Sales and Marketing
    Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems

    10 Geography
    Knowledge of various methods for describing the location and distribution of land, sea, and air masses including their physical locations, relationships, and characteristics

    10 Law, Government and Jurisprudence
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process

    8 Sociology and Anthropology
    Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins

    8 Transportation
    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including their relative costs, advantages, and limitations

    6 Engineering and Technology
    Knowledge of equipment, tools, mechanical devices, and their uses to produce motion, light, power, technology, and other applications

    6 Therapy and Counseling
    Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects

    2 Chemistry
    Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods

    2 Medicine and Dentistry
    Knowledge of the information and techniques needed to diagnose and treat injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures

    2 Foreign Language
    Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation

    2 History and Archeology
    Knowledge of past historical events and their causes, indicators, and impact on particular civilizations and cultures

    2 Philosophy and Theology
    Knowledge of different philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, and practices, and their impact on human culture

    SKILLS:
    Skills elements are ranked by importance.

    69 Reading Comprehension
    Understanding written sentences and paragraphs in work related documents

    65 Writing
    Communicating effectively with others in writing as indicated by the needs of the audience

    63 Information Organization
    Finding ways to structure or classify multiple pieces of information

    63 Speaking
    Talking to others to effectively convey information

    60 Active Listening
    Listening to what other people are saying and asking questions as appropriate

    54 Mathematics
    Using mathematics to solve problems

    52 Product Inspection
    Inspecting and evaluating the quality of products

    50 Information Gathering
    Knowing how to find information and identifying essential information

    46 Coordination
    Adjusting actions in relation to others' actions

    46 Service Orientation
    Actively looking for ways to help people

    42 Problem Identification
    Identifying the nature of problems

    42 Monitoring
    Assessing how well one is doing when learning or doing something

    35 Synthesis/Reorganization
    Reorganizing information to get a better approach to problems or tasks

    35 Solution Appraisal
    Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts

    31 Operation and Control
    Controlling operations of equipment or systems

    29 Social Perceptiveness
    Being aware of others' reactions and understanding why they react the way they do

    23 Time Management
    Managing one's own time and the time of others

    17 Management of Material Resources
    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work

    17 Implementation Planning
    Developing approaches for implementing an idea

    15 Management of Financial Resources
    Determining how money will be spent to get the work done, and accounting for these expenditures

    15 Judgment and Decision Making
    Weighing the relative costs and benefits of a potential action

    10 Idea Evaluation
    Evaluating the likely success of an idea in relation to the demands of the situation

    8 Visioning
    Developing an image of how a system should work under ideal conditions

    8 Active Learning
    Working with new material or information to grasp its implications

    8 Learning Strategies
    Using multiple approaches when learning or teaching new things

    8 Identification of Key Causes
    Identifying the things that must be changed to achieve a goal

    6 Negotiation
    Bringing others together and trying to reconcile differences

    6 Critical Thinking
    Using logic and analysis to identify the strengths and weaknesses of different approaches

    6 Operations Analysis
    Analyzing needs and product requirements to create a design

    6 Identifying Downstream Consequences
    Determining the long-term outcomes of a change in operations

    6 Equipment Selection
    Determining the kind of tools and equipment needed to do a job

    6 Idea Generation
    Generating a number of different approaches to problems

    4 Instructing
    Teaching others how to do something

    2 Equipment Maintenance
    Performing routine maintenance and determining when and what kind of maintenance is needed

    2 Repairing
    Repairing machines or systems using the needed tools

    2 Troubleshooting
    Determining what is causing an operating error and deciding what to do about it

    2 Management of Personnel Resources
    Motivating, developing, and directing people as they work, identifying the best people for the job

    2 Operation Monitoring
    Watching gauges, dials, or other indicators to make sure a machine is working properly

    2 Persuasion
    Persuading others to approach things differently .

    ABILITIES:
    Abilities elements are ranked by importance.

    71 Number Facility
    The ability to add, subtract, multiply, or divide quickly and correctly

    71 Oral Expression
    The ability to communicate information and ideas in speaking so others will understand

    71 Information Ordering
    The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.

    71 Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences

    69 Speech Clarity
    The ability to speak clearly so that it is understandable to a listener

    67 Written Comprehension
    The ability to read and understand information and ideas presented in writing

    67 Near Vision
    The ability to see details of objects at a close range (within a few feet of the observer)

    63 Perceptual Speed
    The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object

    58 Speech Recognition
    The ability to identify and understand the speech of another person

    58 Wrist-Finger Speed
    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists

    56 Written Expression
    The ability to communicate information and ideas in writing so others will understand

    54 Mathematical Reasoning
    The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem

    48 Selective Attention
    The ability to concentrate and not be distracted while performing a task over a period of time

    46 Memorization
    The ability to remember information such as words, numbers, pictures, and procedures

    44 Trunk Strength
    The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing

    40 Deductive Reasoning
    The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.

    40 Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    40 Auditory Attention
    The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds

    40 Finger Dexterity
    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

    33 Category Flexibility
    The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.

    33 Time Sharing
    The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

    29 Speed of Closure
    The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern

    27 Multilimb Coordination
    The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion

    27 Manual Dexterity
    The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects

    25 Extent Flexibility
    The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs

    21 Flexibility of Closure
    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material

    21 Inductive Reasoning
    The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.

    21 Visualization
    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged

    21 Hearing Sensitivity
    The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness

    21 Response Orientation
    The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts

    19 Control Precision
    The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions

    19 Fluency of Ideas
    The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.

    19 Spatial Orientation
    The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self

    19 Speed of Limb Movement
    The ability to quickly move the arms or legs

    19 Arm-Hand Steadiness
    The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position

    17 Static Strength
    The ability to exert maximum muscle force to lift, push, pull, or carry objects

    13 Far Vision
    The ability to see details at a distance

    13 Reaction Time
    The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears

    13 Sound Localization
    The ability to tell the direction from which a sound originated

    13 Visual Color Discrimination
    The ability to match or detect differences between colors, including shades of color and brightness

    10 Originality
    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

    6 Dynamic Flexibility
    The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs

    4 Peripheral Vision
    The ability to see objects or movement of objects to one's side when the eyes are focused forward

    4 Depth Perception
    The ability to judge which of several objects is closer or farther away from the observer, or to judge the distance between an object and the observer

    4 Gross Body Coordination
    The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion

    4 Dynamic Strength
    The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue

    4 Gross Body Equilibrium
    The ability to keep or regain one's body balance or stay upright when in an unstable position

    2 Rate Control
    The ability to time the adjustments of a movement or equipment control in anticipation of changes in the speed and/or direction of a continuously moving object or scene

    WORK ACTIVITIES:
    Work activities elements are ranked by importance.

    79 Documenting or Recording Information
    Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

    75 Processing Information
    Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

    73 Communicating With Persons Outside Organization
    Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    69 Performing Administrative Activities
    Approving requests, handling paperwork, and performing day-to-day administrative tasks.

    67 Getting Information Needed to Do the Job
    Observing, receiving, and otherwise obtaining information from all relevant sources.

    65 Interacting With Computers
    Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.

    65 Communicating With Other Workers
    Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    63 Establishing and Maintaining Relationships
    Developing constructive and cooperative working relationships with others.

    54 Handling and Moving Objects
    Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.

    54 Evaluating Information Against Standards
    Evaluating information against a set of standards and verifying that it is correct.

    52 Identifying Objects, Actions, and Events
    Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

    52 Analyzing Data or Information
    Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

    52 Monitoring and Controlling Resources
    Monitoring and controlling resources and overseeing the spending of money.

    50 Scheduling Work and Activities
    Scheduling events, programs, activities, as well as the work of others.

    48 Performing For or Working With Public
    Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.

    46 Interpreting Meaning of Information to Others
    Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

    44 Organizing, Planning, and Prioritizing
    Developing plans to accomplish work, and prioritizing and organizing one's own work.

    40 Estimating Needed Characteristics
    Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.

    38 Controlling Machines and Processes
    Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

    38 Monitor Processes, Material, or Surroundings
    Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.

    38 Making Decisions and Solving Problems
    Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

    35 Updating and Using Job-Relevant Knowledge
    Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.

    35 Judging Qualities of Things, Services, or People
    Making judgments about or assessing the value, importance, or quality of things or people.

    35 Resolving Conflict or Negotiating with Others
    Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.

    31 Assisting and Caring for Others
    Providing assistance or personal care to others.

    31 Implementing Ideas or Programs
    Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.

    29 Performing General Physical Activities
    Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.

    23 Coordinating Work and Activities of Others
    Coordinating members of a work group to accomplish tasks.

    21 Thinking Creatively
    Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

    15 Repairing and Maintaining Electrical Equipment
    Fixing, servicing, adjusting, regulating, calibrating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

    15 Providing Consultation and Advice to Others
    Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

    13 Inspecting Equipment, Structures, or Material
    Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.

    8 Coaching and Developing Others
    Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.

    6 Developing Objectives and Strategies
    Establishing long range objectives and specifying the strategies and actions to achieve these objectives.

    6 Selling or Influencing Others
    Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.

    6 Teaching Others
    Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.

    2 Developing and Building Teams
    Encouraging and building mutual trust, respect, and cooperation among team members.

    WORK CONTEXT:
    Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .

    92 (F) Indoors
    How frequently does this job require the worker to work: Indoors

    77 (F) Sitting
    How much time in a usual work period does the worker spend: Sitting?

    63 (I) Provide a Service to Others
    How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?

    63 (I) Importance of Being Exact or Accurate
    How important is being very exact or highly accurate in performing this job?

    62 (I) Importance of Being Sure All Is Done
    How important is it to be sure that all the details of this job are performed and everything is done completely?

    58 (I) Deal With External Customers
    How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?

    56 (C) Job-Required Social Interaction
    How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?

    50 (F) Making Repetitive Motions
    How much time in a usual work period does the worker spend: Making repetitive motions?

    47 (I) Importance of Repeating Same Tasks
    How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?

    46 (F) Using Hands on Objects, Tools, Controls
    How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?

    44 (F) Standing
    How much time in a usual work period does the worker spend: Standing?

    44 (F) Walking or Running
    How much time in a usual work period does the worker spend: Walking or running?

    42 (F) Deal With Unpleasant or Angry People
    How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

    40 (A) Degree of Automation
    Indicate the level of automation of this job.

    38 (F) Frequency in Conflict Situations
    How frequently do the job requirements place the worker in conflict situations?

    27 (F) Kneeling, Crouching or Crawling
    How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?

    27 (F) Bending or Twisting the Body
    How much time in a usual work period does the worker spend: Bending or twisting the body?

    24 (S) Consequence of Error
    How serious would the result usually be if the worker made a mistake that was not readily correctable?

    22 (E) Frustrating Circumstances
    To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?

    22 (I) Pace Determined by Speed of Equipment
    How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

    20 (I) Importance of Being Aware of New Events
    How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?

    17 (I) Coordinate or Lead Others
    How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?

    17 (I) Persuade Someone to a Course of Action
    How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?

    15 (O) Objective or Subjective Information
    How objective or subjective is the information communicated in this job?

    15 (F) Extremely Bright or Inadequate Lighting
    How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?

    14 (R) Responsibility for Outcomes and Results
    How responsible is the worker for work outcomes and results of other workers?

    13 (F) Special Uniform
    How often does the worker wear: A special uniform, such as that of a commercial pilot, nurse, police officer, or military personnel?

    13 (I) Take a Position Opposed to Others
    How important are interactions requiring the worker to: Take a position opposed to coworkers or others?

    13 (F) Contaminants
    How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?

    10 (F) Sounds or Noise Levels Are Distracting
    How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?

    10 (F) Deal With Physically Aggressive People
    How frequently does this job require the worker to deal with physical aggression of violent individuals?

    10 (F) Outdoors
    How frequently does this job require the worker to work: Outdoors

    10 (F) Hazardous Situations
    How often does this job require the worker to be exposed to harardous situations? Hazardous Situations involving likely cuts, bites, stings, or minor burns

    8 (F) Hazardous Equipment
    How often does this job require the worker to be exposed to harardous equipment? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)

    8 (F) Keeping or Regaining Balance
    How much time in a usual work period does the worker spend: Keeping or regaining balance?

    8 (I) Supervise, Coach, Train Others
    How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?

    6 (F) Very Hot
    How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?

    6 (L) Hazardous Situations
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous situations while performing this job? Hazardous Situations involving likely cuts, bites, stings, or minor burns

    5 (D) Hazardous Situations
    If injury, due to exposure to hazardous situations, were to occur while performing this job, how serious would be the likely outcome? Hazardous Situations involving likely cuts, bites, stings, or minor burns

    4 (L) Hazardous Equipment
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous equipment while performing this job? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)

    4 (H) Responsible for Health and Safety of Others
    How responsible is the worker for others' health and safety on this job?

    4 (F) Climbing Ladders, Scaffolds, Poles, etc.
    How much time in a usual work period does the worker spend: Climbing ladders, scaffolds, poles, etc?

    4 (F) Cramped Work Space, Awkward Positions
    How often during a usual work period is the worker exposed to the following conditions: Cramped work space that requires getting into awkward positions?

    3 (D) Hazardous Equipment
    If injury, due to exposure to hazardous equipment, were to occur while performing this job, how serious would be the likely outcome? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)

    2 (F) Hazardous Conditions
    How often does this job require the worker to be exposed to hazardous conditions? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    2 (D) Hazardous Conditions
    If injury, due to exposure to hazardous conditions, were to occur while performing this job, how serious would be the likely outcome? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    1 (L) Hazardous Conditions
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous conditions while performing this job? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    INTERESTS:
    Interest elements are ranked by occupational interest.

    94 Conventional
    Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

    39 Enterprising
    Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

    39 Realistic
    Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

    28 Social
    Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

    17 Investigative
    Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

    11 Artistic
    Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

    WORK VALUES:
    Work values elements are ranked by extent.

    58 Support-Mean Extent
    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

    58 Relationships-Mean Extent
    Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

    55 Working Conditions-Mean Extent
    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

    45 Recognition-Mean Extent
    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

    44 Achievement-Mean Extent
    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

    36 Independence-Mean Extent
    Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

    72 Moral Values
    Workers on this job are never pressured to do things that go against their sense of right and wrong

    69 Activity
    Workers on this job are busy all the time

    66 Supervision, Human Relations
    Workers on this job have supervisors who back up their workers with management

    66 Working Conditions
    Workers on this job have good working conditions

    63 Advancement
    Workers on this job have opportunities for advancement

    63 Co-workers
    Workers on this job have co-workers who are easy to get along with

    56 Supervision, Technical
    Workers on this job have supervisors who train their workers well

    53 Security
    Workers on this job have steady employment

    53 Independence
    Workers on this job do their work alone

    53 Company Policies and Practices
    Workers on this job are treated fairly by the company

    50 Variety
    Workers on this job have something different to do every day

    47 Recognition
    Workers on this job receive recognition for the work they do

    47 Achievement
    Workers on this job get a feeling of accomplishment

    44 Social Status
    Workers on this job are looked up to by others in their company and their community

    41 Compensation
    Workers on this job are paid well in comparison with other workers

    41 Ability Utilization
    Workers on this job make use of their individual abilities

    41 Social Service
    Workers on this job have work where they do things for other people

    41 Autonomy
    Workers on this job plan their work with little supervision

    38 Responsibility
    Workers on this job make decisions on their own

    31 Creativity
    Workers on this job try out their own ideas

    25 Authority
    Workers on this job give directions and instructions to others

    CROSSWALKS:
    DOT91 (Dictionary of Occupational Titles): 910367014 Car Distributor
    962167018 Property Coordinator
    219462014 Train Clerk
    219362014 Attendance Clerk
    222587038 Router
    219367038 Underwriting Clerk
    222367030 Floor-Space Allocator
    222367034 Lost-and-Found Clerk
    222687034 Stubber
    219387014 Insurance Clerk
    294667010 Auction Assistant
    219362026 Contract Clerk, Automobile
    219362022 Clerk, Telegraph Service
    219482018 Reinsurance Clerk
    219362010 Administrative Clerk
    222587026 Laboratory Clerk
    162167026 Prize Coordinator
    222387046 Returned-Telephone-Equipment Appraiser
    222367054 Property Clerk
    221387042 Melter Clerk
    221387038 Laundry Clerk
    235387010 Radio-Message Router
    229587010 Greige-Goods Marker
    245367022 Credit Clerk, Blood Bank
    209367010 Agent-Licensing Clerk
    209367026 Fingerprint Clerk I
    209367034 Lost-Charge-Card Clerk
    209367038 News Assistant
    247382010 Media Clerk
    209382022 Traffic Clerk
    209367054 Yard Clerk
    209362022 Identification Clerk
    245367018 Calendar-Control Clerk, Blood Bank
    245367014 Blood-Donor-Unit Assistant
    245362014 Unit Clerk
    243362014 Police Aide
    241367042 Property-Assessment Monitor
    209367050 Trip Follower
    249367018 Charter
    249587018 Document Preparer, Microfilming
    249587014 Cutter-and-Paster, Press Clippings
    249587010 Board Attendant
    249387022 Reader
    249387010 Broadcast Checker
    249367078 Test Technician
    248362014 Weather Clerk
    249367026 Credit Card Control Clerk
    209362030 Congressional-District Aide
    249367014 Career-Guidance Technician
    249367010 Animal-Shelter Clerk
    249267010 Copyright Expert
    209362010 Circulation Clerk
    209362014 Control Clerk, Auditing
    245587010 Diet Clerk
    249367062 Process Server
    209587030 Map Clerk
    209587050 Wrong-Address Clerk
    375362010 Police Clerk
    209667018 and Test Clerk
    209667014 Order Caller
    205367030 Election Clerk
    205367010 Admissions Evaluator
    209687022 Sorter
    209587022 History-Card Clerk
    241367030 Throw-Out Clerk
    209562010 Clerk, General
    209387022 Data-Examination Clerk
    209587014 Credit-Card Clerk

    AIM97 (Apprenticeship Information Management): No crosswalks

    CEN90 (1990 Census Occupations): 379 General Office Clerks

    CIP90 (Classification of Instructional Programs): 510703 Health Unit Coordinator/Ward Clerk
    520408 General Office/Clerical and Typing Services
    520401 Administrative Assistant/Secretarial Science, General

    GOE93 (Guide for Occupational Exploration): 070703 Clerical Handling: General Clerical Work
    070202 Mathematical Detail: Accounting
    070503 Records Processing: Record Preparation and Maintenance
    070405 Oral Communications: Information Transmitting and Receiving
    070102 Administrative Detail: Administration
    070401 Oral Communications: Interviewing
    070404 Oral Communications: Reception and Information Giving
    110204 Educational and Library Services: Library Services
    070501 Records Processing: Coordinating and Scheduling
    070403 Oral Communications: Registration

    MOC97 (Military Occupational Codes): YN Ymen
    3A071 Information Management
    3A011 Information Management
    4A051 Health Services Management
    4A031 Health Services Management
    3A031 Information Management
    3A051 Information Management
    FL Commercial Vessel Safety-Documentation Officer Asst.
    3S291 Education And Training
    3A000 Information Management Manager
    3A091 Information Management
    75F Personnel Information System Management Specialist
    1W031A Weather
    5R051 Chaplain Service Support
    75B Personnel Administration Specialist
    5R031 Chaplain Service Support
    75H Personnel Services Specialist
    1W031 Weather
    YN Yman
    71G Patient Administration Specialist
    1W051A Weather
    3S051 Personnel
    1W051 Weather
    3S031 Personnel
    71L Administrative Specialist
    8231 Education Assistant
    CTA Cryptologic Technician Administrative
    2401 Marine Basic Combat Skills Specialist
    0100 Basic Administrative Marine
    0121 Personnel Clerk
    0131 Unit Diary Clerk
    3372 Enlisted Aide
    8421 Career Planner
    0151 Administrative Clerk
    6821 Weather Observer
    9170 CLASSIC WIZARD Basic Operator
    NC Navy Counselors
    AG Aerographer's Mates
    PN Personnelmen
    0171 Manpower Information Systems Analyst
    RP Religious Program Specialists
    9588 Career Information Program Advisor

    OES98 (Occupational Employment Statistics): 55347 General Office Clerks

    OPM97 (Office of Personnel Management Occupations): 0342 Support Services Administration
    0303 Miscellaneous Clerk and Assistant
    0301 Miscellaneous Administration and Program
    0679 Medical Clerk

    SOC98 (Standard Occupational Classification): 43-9061 Office Clerks, General


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