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TITLE(s): BELL CAPTAIN (hotel & rest.) Supervises BELLHOPS (hotel & rest.) engaged in duties, such as paging, running errands, and giving information. Calls BELLHOPS (hotel & rest.) to escort guests to rooms or perform related services. Determines work schedules and keeps time records. Inspects workers for neatness and uniform dress. Instructs workers in procedures regarding requests from guests, utilizing knowledge of hotel facilities and local merchants and attractions. Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel. May report suspicious behavior of patrons to hotel security personnel. May pick up and bundle guests' laundry for outside cleaning service. May perform duties of subordinates. GOE: 09.05.03 STRENGTH: M GED: R3 M2 L2 SVP: 6 DLU: 77 ONET CROSSWALK: 61099C First-Line Supervisors/Managers of Hospitality and Personal Service Workers | |||||||||||||||||||||||||||||||||||
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