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TITLE(s): BAGGAGE PORTER, HEAD (hotel & rest.) Supervises and directs activities of PORTERS, BAGGAGE (hotel & rest.) engaged in handling baggage and related work for hotel patrons: Adjusts work schedules according to work load and makes individual task assignments. Advises PORTERS, BAGGAGE (hotel & rest.) of action to be taken in response to unusual requests. Resolves guests' complaints pertaining to conduct of PORTERS, BAGGAGE (hotel & rest.) and lost or mishandled baggage. May perform personnel duties, such as screening, hiring, giving directions to new workers, and maintaining time records. May give travel information. May act as agent for transportation company. May participate in baggage handling activities and setting up sample rooms. GOE: 09.05.03 STRENGTH: L GED: R3 M3 L3 SVP: 6 DLU: 77 ONET CROSSWALK: 61099C First-Line Supervisors/Managers of Hospitality and Personal Service Workers | |||||||||||||||||||||||||||||||||||
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