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TITLE(s): COMMERCIAL-INSTRUCTOR SUPERVISOR (tel. & tel.; utilities; waterworks) Supervises and coordinates activities of CUSTOMER-SERVICE-REPRESENTATIVE INSTRUCTORS (tel. & tel.; utilities; waterworks): Confers with department managers to determine training needs. Determines training requirements and assists instructors in securing required training aids and scheduling classroom space. Assigns instructors to teach subjects, such as principles of supervision, customer interviewing techniques, account collection, and processing of service and repair orders. Monitors (audits) classes to determine effectiveness of instruction and suggests methods designed to improve training program. Performs duties as described under SUPERVISOR (clerical) Master Title. Maintains records and compiles reports of training activities as required. GOE: 11.07.03 STRENGTH: S GED: R4 M3 L4 SVP: 8 DLU: 77 ONET CROSSWALK: 21511D Employee Training Specialists | |||||||||||||||||||||||||||||||||||
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