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TITLE: First Line Supervisors and Manager/Supervisors- Sales and Related Workers
DEFINITION: Directly supervise and coordinate activities of marketing, sales, and related workers. May perform management functions, such as budgeting, accounting, marketing, and personnel work, in addition to their supervisory duties.
TASKS:
1. Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific service such as pumping gasoline for customers.
2. Plans and prepares work schedules and assigns employees to specific duties.
3. Hires, trains, and evaluates personnel in sales or marketing establishment.
4. Coordinates sales promotion activities and prepares merchandise displays and advertising copy.
5. Confers with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
6. Keeps records of employees' work schedules and time cards.
7. Prepares sales and inventory reports for management and budget departments.
8. Assists sales staff in completing complicated and difficult sales.
9. Listens to and resolves customer complaints regarding service, product, or personnel.
10. Keeps records pertaining to purchases, sales, and requisitions.
11. Examines merchandise to ensure that it is correctly priced, displayed or functions as advertised.
12. Formulates pricing policies on merchandise according to requirements for profitability of store operations.
13. Analyzes customers' wants and needs by observing specified merchandise which sells most rapidly.
14. Inventories stock and reorders when inventories drop to specified level.
15. Prepares rental or lease agreement, specifying charges and payment procedures, for use of machinery, tools, or other such items.
16. Examines products purchased for resale or received for storage to determine condition of product or item.
KNOWLEDGE:
Knowledge elements are ranked by importance.
96 Administration and Management
Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
88 Personnel and Human Resources
Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems
83 Mathematics
Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications
79 Sales and Marketing
Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems
75 Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data
63 Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
54 Education and Training
Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
46 English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
42 Psychology
Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
42 Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
25 Clerical
Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology
25 Production and Processing
Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods
21 Law, Government and Jurisprudence
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
17 Computers and Electronics
Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming
13 Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins
13 Geography
Knowledge of various methods for describing the location and distribution of land, sea, and air masses including their physical locations, relationships, and characteristics
8 Public Safety and Security
Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property
8 Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
4 Mechanical
Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance
4 Physics
Knowledge and prediction of physical principles, laws, and applications including air, water, material dynamics, light, atomic principles, heat, electric theory, earth formations, and meteorological and related natural phenomena
4 Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including their relative costs, advantages, and limitations
4 Design
Knowledge of design techniques, principles, tools and instruments involved in the production and use of precision technical plans, blueprints, drawings, and models
SKILLS:
Skills elements are ranked by importance.
67 Critical Thinking
Using logic and analysis to identify the strengths and weaknesses of different approaches
67 Speaking
Talking to others to effectively convey information
67 Information Gathering
Knowing how to find information and identifying essential information
63 Identification of Key Causes
Identifying the things that must be changed to achieve a goal
63 Judgment and Decision Making
Weighing the relative costs and benefits of a potential action
63 Coordination
Adjusting actions in relation to others' actions
58 Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures
58 Idea Evaluation
Evaluating the likely success of an idea in relation to the demands of the situation
58 Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job
58 Reading Comprehension
Understanding written sentences and paragraphs in work related documents
58 Active Listening
Listening to what other people are saying and asking questions as appropriate
58 Implementation Planning
Developing approaches for implementing an idea
54 Solution Appraisal
Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts
54 Instructing
Teaching others how to do something
54 Idea Generation
Generating a number of different approaches to problems
54 Mathematics
Using mathematics to solve problems
54 Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
54 Monitoring
Assessing how well one is doing when learning or doing something
50 Social Perceptiveness
Being aware of others' reactions and understanding why they react the way they do
50 Problem Identification
Identifying the nature of problems
50 Writing
Communicating effectively with others in writing as indicated by the needs of the audience
50 Systems Perception
Determining when important changes have occurred in a system or are likely to occur
46 Active Learning
Working with new material or information to grasp its implications
46 Identifying Downstream Consequences
Determining the long-term outcomes of a change in operations
46 Systems Evaluation
Looking at many indicators of system performance, taking into account their accuracy
46 Visioning
Developing an image of how a system should work under ideal conditions
42 Time Management
Managing one's own time and the time of others
42 Information Organization
Finding ways to structure or classify multiple pieces of information
42 Learning Strategies
Using multiple approaches when learning or teaching new things
38 Service Orientation
Actively looking for ways to help people
33 Negotiation
Bringing others together and trying to reconcile differences
29 Product Inspection
Inspecting and evaluating the quality of products
25 Operations Analysis
Analyzing needs and product requirements to create a design
25 Synthesis/Reorganization
Reorganizing information to get a better approach to problems or tasks
21 Persuasion
Persuading others to approach things differently
17 Troubleshooting
Determining what is causing an operating error and deciding what to do about it
13 Equipment Selection
Determining the kind of tools and equipment needed to do a job
13 Operation Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly
13 Operation and Control
Controlling operations of equipment or systems
8 Equipment Maintenance
Performing routine maintenance and determining when and what kind of maintenance is needed
4 Repairing
Repairing machines or systems using the needed tools
4 Testing
Conducting tests to determine whether equipment, software, or procedures are operating as expected
4 Technology Design
Generating or adapting equipment and technology to serve user needs .
ABILITIES:
Abilities elements are ranked by importance.
95 Oral Expression
The ability to communicate information and ideas in speaking so others will understand
90 Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences
75 Written Comprehension
The ability to read and understand information and ideas presented in writing
65 Written Expression
The ability to communicate information and ideas in writing so others will understand
60 Deductive Reasoning
The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.
60 Originality
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
55 Fluency of Ideas
The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.
55 Mathematical Reasoning
The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem
55 Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly
55 Speech Clarity
The ability to speak clearly so that it is understandable to a listener
55 Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
45 Inductive Reasoning
The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.
40 Time Sharing
The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
40 Information Ordering
The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.
30 Auditory Attention
The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds
30 Selective Attention
The ability to concentrate and not be distracted while performing a task over a period of time
25 Near Vision
The ability to see details of objects at a close range (within a few feet of the observer)
20 Speed of Closure
The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern
20 Memorization
The ability to remember information such as words, numbers, pictures, and procedures
20 Visualization
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
20 Category Flexibility
The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.
20 Speech Recognition
The ability to identify and understand the speech of another person
15 Perceptual Speed
The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object
15 Spatial Orientation
The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self
15 Arm-Hand Steadiness
The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position
15 Trunk Strength
The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing
10 Speed of Limb Movement
The ability to quickly move the arms or legs
10 Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists
10 Response Orientation
The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts
10 Flexibility of Closure
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
10 Extent Flexibility
The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs
10 Far Vision
The ability to see details at a distance
10 Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
10 Hearing Sensitivity
The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness
5 Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs
5 Sound Localization
The ability to tell the direction from which a sound originated
5 Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting
5 Visual Color Discrimination
The ability to match or detect differences between colors, including shades of color and brightness
5 Control Precision
The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions
5 Gross Body Coordination
The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion
5 Manual Dexterity
The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects
5 Stamina
The ability to exert one's self physically over long periods of time without getting winded or out of breath
5 Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue
5 Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects
5 Rate Control
The ability to time the adjustments of a movement or equipment control in anticipation of changes in the speed and/or direction of a continuously moving object or scene
5 Multilimb Coordination
The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion
WORK ACTIVITIES:
Work activities elements are ranked by importance.
85 Scheduling Work and Activities
Scheduling events, programs, activities, as well as the work of others.
80 Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
75 Staffing Organizational Units
Recruiting, interviewing, selecting, hiring, and promoting persons for the organization.
75 Communicating With Other Workers
Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
70 Coordinating Work and Activities of Others
Coordinating members of a work group to accomplish tasks.
70 Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
65 Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
65 Selling or Influencing Others
Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.
65 Communicating With Persons Outside Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
60 Guiding, Directing and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates.
60 Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
60 Performing Administrative Activities
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
60 Documenting or Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
55 Organizing, Planning, and Prioritizing
Developing plans to accomplish work, and prioritizing and organizing one's own work.
55 Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
55 Getting Information Needed to Do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
55 Resolving Conflict or Negotiating with Others
Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.
50 Updating and Using Job-Relevant Knowledge
Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.
50 Identifying Objects, Actions, and Events
Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
50 Monitor Processes, Material, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
45 Estimating Needed Characteristics
Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.
45 Evaluating Information Against Standards
Evaluating information against a set of standards and verifying that it is correct.
45 Coaching and Developing Others
Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.
45 Teaching Others
Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.
40 Assisting and Caring for Others
Providing assistance or personal care to others.
40 Performing For or Working With Public
Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
40 Developing Objectives and Strategies
Establishing long range objectives and specifying the strategies and actions to achieve these objectives.
35 Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
35 Thinking Creatively
Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
35 Interacting With Computers
Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
30 Implementing Ideas or Programs
Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.
30 Handling and Moving Objects
Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.
30 Providing Consultation and Advice to Others
Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
30 Inspecting Equipment, Structures, or Material
Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.
30 Judging Qualities of Things, Services, or People
Making judgments about or assessing the value, importance, or quality of things or people.
25 Performing General Physical Activities
Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
25 Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
20 Controlling Machines and Processes
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
10 Drafting and Specifying Technical Devices
Providing documentation, detailed instructions, drawings, or specifications to inform others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
10 Operating Vehicles or Equipment
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
5 Repairing and Maintaining Mechanical Equipment
Fixing, servicing, aligning, setting up, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
5 Repairing and Maintaining Electrical Equipment
Fixing, servicing, adjusting, regulating, calibrating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
WORK CONTEXT:
Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .
92 (I) Persuade Someone to a Course of Action
How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?
88 (I) Supervise, Coach, Train Others
How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?
80 (I) Coordinate or Lead Others
How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?
76 (I) Importance of Being Sure All Is Done
How important is it to be sure that all the details of this job are performed and everything is done completely?
75 (F) Indoors
How frequently does this job require the worker to work: Indoors
72 (I) Importance of Being Aware of New Events
How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?
71 (R) Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
70 (C) Job-Required Social Interaction
How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?
68 (I) Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
68 (I) Provide a Service to Others
How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?
64 (I) Deal With External Customers
How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?
55 (F) Frequency in Conflict Situations
How frequently do the job requirements place the worker in conflict situations?
50 (F) Standing
How much time in a usual work period does the worker spend: Standing?
45 (F) Deal With Unpleasant or Angry People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
45 (F) Sitting
How much time in a usual work period does the worker spend: Sitting?
43 (O) Objective or Subjective Information
How objective or subjective is the information communicated in this job?
43 (S) Consequence of Error
How serious would the result usually be if the worker made a mistake that was not readily correctable?
40 (F) Walking or Running
How much time in a usual work period does the worker spend: Walking or running?
30 (E) Frustrating Circumstances
To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?
30 (F) Using Hands on Objects, Tools, Controls
How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?
20 (I) Take a Position Opposed to Others
How important are interactions requiring the worker to: Take a position opposed to coworkers or others?
15 (F) Making Repetitive Motions
How much time in a usual work period does the worker spend: Making repetitive motions?
11 (H) Responsible for Health and Safety of Others
How responsible is the worker for others' health and safety on this job?
10 (F) Very Hot
How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?
10 (F) Special Uniform
How often does the worker wear: A special uniform, such as that of a commercial pilot, nurse, police officer, or military personnel?
10 (F) Bending or Twisting the Body
How much time in a usual work period does the worker spend: Bending or twisting the body?
10 (F) Outdoors
How frequently does this job require the worker to work: Outdoors
8 (I) Importance of Repeating Same Tasks
How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
7 (A) Degree of Automation
Indicate the level of automation of this job.
5 (F) Hazardous Conditions
How often does this job require the worker to be exposed to hazardous conditions? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
5 (F) Hazardous Situations
How often does this job require the worker to be exposed to harardous situations? Hazardous Situations involving likely cuts, bites, stings, or minor burns
5 (F) Kneeling, Crouching or Crawling
How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?
5 (F) Keeping or Regaining Balance
How much time in a usual work period does the worker spend: Keeping or regaining balance?
5 (F) Deal With Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?
5 (F) Sounds or Noise Levels Are Distracting
How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?
5 (F) Contaminants
How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?
5 (F) Extremely Bright or Inadequate Lighting
How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?
4 (D) Hazardous Conditions
If injury, due to exposure to hazardous conditions, were to occur while performing this job, how serious would be the likely outcome? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
4 (I) Pace Determined by Speed of Equipment
How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
4 (D) Hazardous Situations
If injury, due to exposure to hazardous situations, were to occur while performing this job, how serious would be the likely outcome? Hazardous Situations involving likely cuts, bites, stings, or minor burns
3 (L) Hazardous Situations
What is the likelihood that the worker would be injured as a result of being exposed to hazardous situations while performing this job? Hazardous Situations involving likely cuts, bites, stings, or minor burns
3 (L) Hazardous Conditions
What is the likelihood that the worker would be injured as a result of being exposed to hazardous conditions while performing this job? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
INTERESTS:
Interest elements are ranked by occupational interest.
94 Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
78 Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
56 Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
39 Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
39 Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
28 Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
WORK VALUES:
Work values elements are ranked by extent.
79 Independence-Mean Extent
Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
71 Recognition-Mean Extent
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
67 Achievement-Mean Extent
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
64 Working Conditions-Mean Extent
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
59 Relationships-Mean Extent
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
54 Support-Mean Extent
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
88 Responsibility
Workers on this job make decisions on their own
88 Authority
Workers on this job give directions and instructions to others
78 Autonomy
Workers on this job plan their work with little supervision
78 Working Conditions
Workers on this job have good working conditions
72 Activity
Workers on this job are busy all the time
72 Creativity
Workers on this job try out their own ideas
72 Ability Utilization
Workers on this job make use of their individual abilities
69 Variety
Workers on this job have something different to do every day
66 Company Policies and Practices
Workers on this job are treated fairly by the company
66 Recognition
Workers on this job receive recognition for the work they do
66 Advancement
Workers on this job have opportunities for advancement
66 Co-workers
Workers on this job have co-workers who are easy to get along with
66 Social Status
Workers on this job are looked up to by others in their company and their community
63 Achievement
Workers on this job get a feeling of accomplishment
63 Compensation
Workers on this job are paid well in comparison with other workers
63 Security
Workers on this job have steady employment
59 Moral Values
Workers on this job are never pressured to do things that go against their sense of right and wrong
53 Supervision, Human Relations
Workers on this job have supervisors who back up their workers with management
53 Social Service
Workers on this job have work where they do things for other people
44 Supervision, Technical
Workers on this job have supervisors who train their workers well
38 Independence
Workers on this job do their work alone
CROSSWALKS:
| DOT91 (Dictionary of Occupational Titles): |
293137010 Supervisor, Blood-Donor Recruiters 299137026 Supervisor, Marina Sales and Service 299137022 Supervisor, Ice Storage, Sale, and Delivery 230137010 Supervisor, Advertising-Material Distributors 299137014 Sales Supervisor, Malt Liquors 299137010 Manager, Department 291157010 Subscription Crew Leader 187167138 Manager, Sales 185167070 Wholesaler I 185167066 Vending-Stand Supervisor 169167038 Order Department Supervisor 185167038 Manager, Parts 185167030 Manager, Meat Sales and Storage 180167010 Artificial-Breeding Distributor 185167046 Manager, Retail Store 185167050 Manager, Textile Conversion 185167026 Manager, Machinery-or-Equipment, Rental and Leasing 185167022 Manager, Food Concession 186167034 Manager, Insurance Office 187167098 Manager, Employment Agency 185157018 Wholesaler II 163167014 Manager, Circulation 185167054 Manager, Tobacco Warehouse 185167014 Manager, Automobile Service Station 185167010 Commissary Manager |
| AIM97 (Apprenticeship Information Management): |
0578 MANAGER, RETAIL STORE |
| CEN90 (1990 Census Occupations): |
243 Supervisors and Proprietors, Sales Occupations 277 Street and Door-To-Door Sales Workers |
| CIP90 (Classification of Instructional Programs): |
120504 Food and Beverage/Restaurant Operations Manager 080706 General Selling Skills and Sales Operations 200301 Clothing, Apparel and Textile Workers and Managers, General 080903 Recreation Products/Services Marketing Operations 080204 Business Services Marketing Operations 080901 Hospitality and Recreation Marketing Operations, General 081301 Health Products and Services Marketing Operations 080810 Office Products Marketing Operations 080601 Food Products Retailing and Wholesaling Operations 010201 Agricultural Mechanization, General 080705 General Retailing Operations 010501 Agricultural Supplies Retailing and Wholesaling 081203 Vehicle Parts and Accessories Marketing Operations 190901 Clothing/Apparel and Textile Studies 080809 Home Products Marketing Operations 080709 General Distribution Operations 081001 Insurance Marketing Operations 081209 Petroleum Products Retailing Operations 080101 Apparel and Accessories Marketing Operations, General 010204 Agricultural Power Machinery Operator 080708 General Marketing Operations 080299 Business and Personal Services Marketing Operations, Other 521101 International Business 521403 International Business Marketing 520902 Hotel/Motel and Restaurant Management |
| GOE93 (Guide for Occupational Exploration): |
080208 General Sales: Soliciting-Selling 110504 Business Administration: Sales and Purchasing Management 070702 Clerical Handling: Sorting and Distrubtion 090402 Customer Services: Sales Services 080201 General Sales: Wholesale 090401 Customer Services: Food Services 111104 Business Management: Services 110902 Promotion: Fund and Membership Solicitation 111105 Business Management: Wholesale-Retail |
| MOC97 (Military Occupational Codes): |
1933 Navy Exchange Officer 1935 Ships Store Officer 1935 Ships Store Officer 92G Subsistence 3M071 Services FS 10 Subsistence Specialist 3M091 Services FS 11 Subsistence Specialist 3M000 Services Manager 34M3 Services 3111 Automated Afloat Sales and Service Manager 34M1 Services 4133 Morale, Welfare, Recreation (Mwr) Specialist 4101 Basic Marine Corps Exchange Officer 3115 Resale Management Specialist 4130 Marine Corps Exchange Officer 34M4 Services 4101 Basic Marine Corps Exchange Officer |
| OES98 (Occupational Employment Statistics): |
41002 First-Line Supervisors and Manager/Supervisors, Sales and Related Work |
| OPM97 (Office of Personnel Management Occupations): |
1170 Realty 0530 Cash Processing 1144 Commissary Store Management 7602 Store Worker 2091 Sales Store Clerical 0011 Bond Sales Promotion |
| SOC98 (Standard Occupational Classification): |
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers |
