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CODE: 58005
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TITLE: Dispatchers- Except Police, Fire, and Ambulance

DEFINITION: Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include use of radio or telephone to transmit assignments and compiling statistics and reports on work progress.

  • TASKS
  • KNOWLEDGE
  • SKILLS
  • ABILITIES
  • WORK ACTIVITIES
  • WORK CONTEXT
  • INTERESTS
  • WORK VALUES
  • CROSSWALKS


    TASKS:

    1. Routes or assigns workers or equipment to appropriate location, according to customer request, specifications, or needs.

    2. Determines types or amount of equipment, vehicles, materials or personnel required, according to work order or specifications.

    3. Relays work orders, messages, and information to or from work crews, supervisors, and field inspectors, using telephone or two- way radio.

    4. Receives or prepares work orders, according to customer request or specifications.

    5. Records and maintains files and records, regarding customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

    6. Confers with customer or supervising personnel regarding questions, problems, and requests for service or equipment.

    7. Orders supplies and equipment, and issues to personnel.

    KNOWLEDGE:
    Knowledge elements are ranked by importance.

    83 Telecommunications
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

    75 Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

    75 Transportation
    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including their relative costs, advantages, and limitations

    58 Clerical
    Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology

    54 English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

    46 Communications and Media
    Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media

    46 Geography
    Knowledge of various methods for describing the location and distribution of land, sea, and air masses including their physical locations, relationships, and characteristics

    38 Mathematics
    Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications

    38 Computers and Electronics
    Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming

    33 Economics and Accounting
    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data

    33 Administration and Management
    Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods

    17 Psychology
    Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders

    13 Education and Training
    Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles

    8 Public Safety and Security
    Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property

    8 Sociology and Anthropology
    Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins

    4 Production and Processing
    Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods

    4 Law, Government and Jurisprudence
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process

    SKILLS:
    Skills elements are ranked by importance.

    75 Active Listening
    Listening to what other people are saying and asking questions as appropriate

    71 Speaking
    Talking to others to effectively convey information

    58 Writing
    Communicating effectively with others in writing as indicated by the needs of the audience

    58 Coordination
    Adjusting actions in relation to others' actions

    54 Problem Identification
    Identifying the nature of problems

    54 Time Management
    Managing one's own time and the time of others

    54 Management of Material Resources
    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work

    54 Reading Comprehension
    Understanding written sentences and paragraphs in work related documents

    54 Equipment Selection
    Determining the kind of tools and equipment needed to do a job

    50 Information Gathering
    Knowing how to find information and identifying essential information

    50 Judgment and Decision Making
    Weighing the relative costs and benefits of a potential action

    46 Service Orientation
    Actively looking for ways to help people

    46 Information Organization
    Finding ways to structure or classify multiple pieces of information

    42 Management of Personnel Resources
    Motivating, developing, and directing people as they work, identifying the best people for the job

    42 Critical Thinking
    Using logic and analysis to identify the strengths and weaknesses of different approaches

    38 Mathematics
    Using mathematics to solve problems

    38 Active Learning
    Working with new material or information to grasp its implications

    33 Social Perceptiveness
    Being aware of others' reactions and understanding why they react the way they do

    33 Idea Evaluation
    Evaluating the likely success of an idea in relation to the demands of the situation

    33 Systems Perception
    Determining when important changes have occurred in a system or are likely to occur

    29 Visioning
    Developing an image of how a system should work under ideal conditions

    29 Instructing
    Teaching others how to do something

    29 Identification of Key Causes
    Identifying the things that must be changed to achieve a goal

    29 Operations Analysis
    Analyzing needs and product requirements to create a design

    29 Operation and Control
    Controlling operations of equipment or systems

    25 Solution Appraisal
    Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts

    25 Implementation Planning
    Developing approaches for implementing an idea

    21 Technology Design
    Generating or adapting equipment and technology to serve user needs

    21 Learning Strategies
    Using multiple approaches when learning or teaching new things

    21 Systems Evaluation
    Looking at many indicators of system performance, taking into account their accuracy

    17 Idea Generation
    Generating a number of different approaches to problems

    17 Operation Monitoring
    Watching gauges, dials, or other indicators to make sure a machine is working properly

    17 Repairing
    Repairing machines or systems using the needed tools

    13 Identifying Downstream Consequences
    Determining the long-term outcomes of a change in operations

    13 Management of Financial Resources
    Determining how money will be spent to get the work done, and accounting for these expenditures

    13 Monitoring
    Assessing how well one is doing when learning or doing something

    8 Synthesis/Reorganization
    Reorganizing information to get a better approach to problems or tasks

    8 Equipment Maintenance
    Performing routine maintenance and determining when and what kind of maintenance is needed

    8 Installation
    Installing equipment, machines, wiring, or programs to meet specifications

    8 Troubleshooting
    Determining what is causing an operating error and deciding what to do about it

    8 Product Inspection
    Inspecting and evaluating the quality of products

    4 Negotiation
    Bringing others together and trying to reconcile differences

    4 Testing
    Conducting tests to determine whether equipment, software, or procedures are operating as expected .

    ABILITIES:
    Abilities elements are ranked by importance.

    70 Oral Expression
    The ability to communicate information and ideas in speaking so others will understand

    70 Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences

    65 Speech Clarity
    The ability to speak clearly so that it is understandable to a listener

    55 Information Ordering
    The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.

    55 Written Comprehension
    The ability to read and understand information and ideas presented in writing

    55 Near Vision
    The ability to see details of objects at a close range (within a few feet of the observer)

    50 Speech Recognition
    The ability to identify and understand the speech of another person

    50 Written Expression
    The ability to communicate information and ideas in writing so others will understand

    45 Selective Attention
    The ability to concentrate and not be distracted while performing a task over a period of time

    40 Deductive Reasoning
    The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.

    40 Number Facility
    The ability to add, subtract, multiply, or divide quickly and correctly

    40 Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    40 Auditory Attention
    The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds

    40 Inductive Reasoning
    The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.

    35 Response Orientation
    The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts

    35 Reaction Time
    The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears

    35 Memorization
    The ability to remember information such as words, numbers, pictures, and procedures

    35 Time Sharing
    The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

    30 Trunk Strength
    The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing

    30 Category Flexibility
    The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.

    25 Finger Dexterity
    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

    25 Mathematical Reasoning
    The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem

    20 Perceptual Speed
    The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object

    20 Speed of Closure
    The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern

    20 Manual Dexterity
    The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects

    20 Fluency of Ideas
    The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.

    20 Extent Flexibility
    The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs

    20 Hearing Sensitivity
    The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness

    20 Control Precision
    The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions

    15 Wrist-Finger Speed
    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists

    15 Originality
    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

    15 Flexibility of Closure
    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material

    10 Multilimb Coordination
    The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion

    10 Dynamic Flexibility
    The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs

    10 Rate Control
    The ability to time the adjustments of a movement or equipment control in anticipation of changes in the speed and/or direction of a continuously moving object or scene

    10 Gross Body Coordination
    The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion

    5 Far Vision
    The ability to see details at a distance

    5 Sound Localization
    The ability to tell the direction from which a sound originated

    5 Speed of Limb Movement
    The ability to quickly move the arms or legs

    5 Visual Color Discrimination
    The ability to match or detect differences between colors, including shades of color and brightness

    5 Spatial Orientation
    The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self

    5 Visualization
    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged

    5 Night Vision
    The ability to see under low light conditions

    WORK ACTIVITIES:
    Work activities elements are ranked by importance.

    90 Communicating With Other Workers
    Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    80 Coordinating Work and Activities of Others
    Coordinating members of a work group to accomplish tasks.

    70 Getting Information Needed to Do the Job
    Observing, receiving, and otherwise obtaining information from all relevant sources.

    70 Documenting or Recording Information
    Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

    70 Communicating With Persons Outside Organization
    Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    60 Identifying Objects, Actions, and Events
    Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

    55 Making Decisions and Solving Problems
    Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

    55 Performing For or Working With Public
    Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.

    50 Estimating Needed Characteristics
    Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.

    50 Scheduling Work and Activities
    Scheduling events, programs, activities, as well as the work of others.

    50 Monitoring and Controlling Resources
    Monitoring and controlling resources and overseeing the spending of money.

    45 Monitor Processes, Material, or Surroundings
    Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.

    45 Establishing and Maintaining Relationships
    Developing constructive and cooperative working relationships with others.

    45 Handling and Moving Objects
    Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.

    40 Processing Information
    Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

    40 Analyzing Data or Information
    Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

    35 Organizing, Planning, and Prioritizing
    Developing plans to accomplish work, and prioritizing and organizing one's own work.

    35 Assisting and Caring for Others
    Providing assistance or personal care to others.

    30 Performing Administrative Activities
    Approving requests, handling paperwork, and performing day-to-day administrative tasks.

    25 Guiding, Directing and Motivating Subordinates
    Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates.

    25 Updating and Using Job-Relevant Knowledge
    Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.

    25 Interacting With Computers
    Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.

    25 Controlling Machines and Processes
    Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

    25 Resolving Conflict or Negotiating with Others
    Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.

    25 Judging Qualities of Things, Services, or People
    Making judgments about or assessing the value, importance, or quality of things or people.

    25 Evaluating Information Against Standards
    Evaluating information against a set of standards and verifying that it is correct.

    20 Interpreting Meaning of Information to Others
    Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

    20 Providing Consultation and Advice to Others
    Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

    20 Drafting and Specifying Technical Devices
    Providing documentation, detailed instructions, drawings, or specifications to inform others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

    20 Performing General Physical Activities
    Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.

    20 Selling or Influencing Others
    Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.

    15 Thinking Creatively
    Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

    15 Implementing Ideas or Programs
    Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.

    15 Teaching Others
    Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.

    15 Coaching and Developing Others
    Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.

    10 Repairing and Maintaining Electrical Equipment
    Fixing, servicing, adjusting, regulating, calibrating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

    10 Developing and Building Teams
    Encouraging and building mutual trust, respect, and cooperation among team members.

    10 Inspecting Equipment, Structures, or Material
    Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.

    5 Developing Objectives and Strategies
    Establishing long range objectives and specifying the strategies and actions to achieve these objectives.

    5 Repairing and Maintaining Mechanical Equipment
    Fixing, servicing, aligning, setting up, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

    5 Staffing Organizational Units
    Recruiting, interviewing, selecting, hiring, and promoting persons for the organization.

    5 Operating Vehicles or Equipment
    Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

    WORK CONTEXT:
    Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .

    95 (F) Indoors
    How frequently does this job require the worker to work: Indoors

    95 (F) Sitting
    How much time in a usual work period does the worker spend: Sitting?

    88 (I) Deal With External Customers
    How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?

    84 (I) Provide a Service to Others
    How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?

    80 (I) Coordinate or Lead Others
    How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?

    77 (C) Job-Required Social Interaction
    How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?

    60 (I) Importance of Being Sure All Is Done
    How important is it to be sure that all the details of this job are performed and everything is done completely?

    60 (I) Importance of Being Exact or Accurate
    How important is being very exact or highly accurate in performing this job?

    52 (I) Importance of Repeating Same Tasks
    How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?

    50 (F) Deal With Unpleasant or Angry People
    How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

    45 (F) Using Hands on Objects, Tools, Controls
    How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?

    45 (F) Frequency in Conflict Situations
    How frequently do the job requirements place the worker in conflict situations?

    40 (I) Importance of Being Aware of New Events
    How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?

    37 (S) Consequence of Error
    How serious would the result usually be if the worker made a mistake that was not readily correctable?

    30 (O) Objective or Subjective Information
    How objective or subjective is the information communicated in this job?

    30 (F) Standing
    How much time in a usual work period does the worker spend: Standing?

    30 (E) Frustrating Circumstances
    To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?

    24 (I) Supervise, Coach, Train Others
    How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?

    20 (R) Responsibility for Outcomes and Results
    How responsible is the worker for work outcomes and results of other workers?

    16 (I) Persuade Someone to a Course of Action
    How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?

    14 (H) Responsible for Health and Safety of Others
    How responsible is the worker for others' health and safety on this job?

    10 (A) Degree of Automation
    Indicate the level of automation of this job.

    10 (F) Sounds or Noise Levels Are Distracting
    How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?

    8 (I) Pace Determined by Speed of Equipment
    How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

    5 (F) Special Uniform
    How often does the worker wear: A special uniform, such as that of a commercial pilot, nurse, police officer, or military personnel?

    5 (F) Kneeling, Crouching or Crawling
    How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?

    5 (F) Bending or Twisting the Body
    How much time in a usual work period does the worker spend: Bending or twisting the body?

    5 (F) Making Repetitive Motions
    How much time in a usual work period does the worker spend: Making repetitive motions?

    5 (F) Outdoors
    How frequently does this job require the worker to work: Outdoors

    5 (F) Deal With Physically Aggressive People
    How frequently does this job require the worker to deal with physical aggression of violent individuals?

    5 (F) Contaminants
    How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?

    5 (F) Cramped Work Space, Awkward Positions
    How often during a usual work period is the worker exposed to the following conditions: Cramped work space that requires getting into awkward positions?

    5 (F) Walking or Running
    How much time in a usual work period does the worker spend: Walking or running?

    INTERESTS:
    Interest elements are ranked by occupational interest.

    83 Conventional
    Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

    61 Realistic
    Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

    39 Enterprising
    Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

    33 Social
    Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

    28 Investigative
    Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

    11 Artistic
    Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

    WORK VALUES:
    Work values elements are ranked by extent.

    56 Support-Mean Extent
    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

    52 Relationships-Mean Extent
    Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

    49 Working Conditions-Mean Extent
    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

    45 Recognition-Mean Extent
    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

    36 Achievement-Mean Extent
    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

    34 Independence-Mean Extent
    Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

    69 Moral Values
    Workers on this job are never pressured to do things that go against their sense of right and wrong

    59 Supervision, Technical
    Workers on this job have supervisors who train their workers well

    59 Security
    Workers on this job have steady employment

    56 Supervision, Human Relations
    Workers on this job have supervisors who back up their workers with management

    53 Working Conditions
    Workers on this job have good working conditions

    53 Authority
    Workers on this job give directions and instructions to others

    53 Company Policies and Practices
    Workers on this job are treated fairly by the company

    53 Independence
    Workers on this job do their work alone

    47 Co-workers
    Workers on this job have co-workers who are easy to get along with

    44 Social Status
    Workers on this job are looked up to by others in their company and their community

    44 Compensation
    Workers on this job are paid well in comparison with other workers

    44 Activity
    Workers on this job are busy all the time

    41 Advancement
    Workers on this job have opportunities for advancement

    41 Recognition
    Workers on this job receive recognition for the work they do

    41 Social Service
    Workers on this job have work where they do things for other people

    41 Variety
    Workers on this job have something different to do every day

    41 Responsibility
    Workers on this job make decisions on their own

    38 Autonomy
    Workers on this job plan their work with little supervision

    38 Achievement
    Workers on this job get a feeling of accomplishment

    34 Ability Utilization
    Workers on this job make use of their individual abilities

    25 Creativity
    Workers on this job try out their own ideas

    CROSSWALKS:
    DOT91 (Dictionary of Occupational Titles): 913167010 Bus Dispatcher, Interstate
    952167010 Dispatcher, Service or Work
    910367018 Engine Dispatcher
    913367010 Taxicab Starter
    910167014 Train Dispatcher, Assistant Chief
    914167014 Dispatcher, Oil
    919162010 Dispatcher, Traffic or System
    911167010 Dispatcher, Tugboat
    954367010 Water-Service Dispatcher
    959167010 Dispatcher, Service
    939362010 Dispatcher, Oil Well Services
    955167010 Dispatcher, Radioactive-Waste-Disposal
    953167010 Gas Dispatcher
    932167010 Dispatcher
    215167010 Car Clerk, Pullman
    221362014 Dispatcher, Relay
    248367026 Dispatcher, Ship Pilot
    239367030 Dispatcher, Street Department
    249167014 Dispatcher, Motor Vehicle
    239367022 Receiver-Dispatcher
    221367070 Service Clerk
    221367082 Work-Order-Sorting Clerk
    249367070 Routing Clerk
    215367018 Taxicab Coordinator
    239367014 Dispatcher, Maintenance Service
    239167014 Dispatcher

    AIM97 (Apprenticeship Information Management): 0681 DISPATCHER, SERVICE

    CEN90 (1990 Census Occupations): 359 Dispatchers
    363 Production Coordinators

    CIP90 (Classification of Instructional Programs): 470501 Stationary Energy Sources Installer and Operator
    080709 General Distribution Operations
    490399 Water Transportation Workers, Other
    410205 Nuclear/Nuclear Power Tech./Technician
    520401 Administrative Assistant/Secretarial Science, General
    520406 Receptionist

    GOE93 (Guide for Occupational Exploration): 070405 Oral Communications: Information Transmitting and Receiving
    050603 Systems Operation: Oil, Gas, and Water Distribution
    050902 Material Control: Estimating, Scheduling, and Record Keeping
    070501 Records Processing: Coordinating and Scheduling
    070504 Records Processing: Routing and Distribution
    070503 Records Processing: Record Preparation and Maintenance
    050201 Managerial Work: Mechanical: Systems
    060101 Production Technology: Supervision and Instruction

    MOC97 (Military Occupational Codes): 88M Motor Transport Operator
    77F Petroleum Supply Specialist
    2T171 Vehicle Operations
    3537 Motor Transport Operations Chief

    OES98 (Occupational Employment Statistics): 58005 Dispatchers, Except Police, Fire, and Ambulance

    OPM97 (Office of Personnel Management Occupations): 5413 Fuel Distribution System Operating
    2151 Dispatching

    SOC98 (Standard Occupational Classification): 43-5032 Dispatchers, Except Police, Fire, and Ambulance


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