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TITLE(s): DISPATCHER, SERVICE (utilities) alternate titles: schedule clerk; trouble dispatcher Dispatches customer service workers to install, service, and repair electric, gas, or steam powered systems or appliances, or cable television systems: Reviews work orders from departments or complaints from customers and records type and scope of service to be performed. Determines and schedules orders according to urgency. Contacts supply storekeeper to verify availability of parts and equipment to ensure scheduled work performance. Receives check in calls from service workers by radio, telephone, or in person. Informs workers of type and location of work to be performed and dispatches workers to job. Keeps records of repairs, installation, removal of equipment or appliances, and hours required on each job. May maintain records, using computer terminal. May be designated according to utility as Telegraphic-Service Dispatcher (tel. & tel.). GOE: 07.04.05 STRENGTH: S GED: R4 M3 L3 SVP: 4 DLU: 88 ONET CROSSWALK: 58005 Dispatchers- Except Police, Fire, and Ambulance |
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TITLE(s):
DISPATCHER, SERVICE (utilities) alternate titles: schedule clerk; trouble dispatcher
Dispatches customer service workers to install, service, and repair electric, gas, or steam
powered systems or appliances, or cable television systems: Reviews work orders from departments or
complaints from customers and records type and scope of service to be performed. Determines and
schedules orders according to urgency. Contacts supply storekeeper to verify availability of parts
and equipment to ensure scheduled work performance. Receives check in calls from service workers by
radio, telephone, or in person. Informs workers of type and location of work to be performed and
dispatches workers to job. Keeps records of repairs, installation, removal of equipment or
appliances, and hours required on each job. May maintain records, using computer terminal. May be
designated according to utility as Telegraphic-Service Dispatcher (tel. & tel.).
GOE: 07.04.05 STRENGTH: S GED: R4 M3 L3 SVP: 4 DLU: 88
ONET CROSSWALK: 58005 Dispatchers- Except Police, Fire, and Ambulance
© 1995 - 2015 Photius Coutsoukis and Information Technology Associates (All Rights Reserved). Revised 26-May-03