Previous Next DOT Contents About


A B C
D E F
G H I
J K L
M N O
P Q R
S T U
V W X
Y Z ?
Previous Next DOT Search Contents Link to this Site About
CODE: 53123
Buy ONET/DOT: Download

TITLE: Adjustment Clerks

DEFINITION: Investigate and resolve customers' inquiries concerning merchandise, service, billing, or credit rating. Examine pertinent information to determine accuracy of customers' complaints and responsibility for errors. Notify customers and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customers' accounts, or adjustment to customers' bills.

  • TASKS
  • KNOWLEDGE
  • SKILLS
  • ABILITIES
  • WORK ACTIVITIES
  • WORK CONTEXT
  • INTERESTS
  • WORK VALUES
  • CROSSWALKS


    TASKS:

    1. Reviews claims adjustments with dealer, examines parts claimed to be defective and approves or disapproves of dealer's claim.

    2. Notifies customer and designated personnel of findings and recommendations, such as exchanging merchandise or refunding money, or adjustment of bill.

    3. Examines weather conditions, number of days in billing period, and reviews meter accounts for errors which might explain high utility charges.

    4. Writes work order.

    5. Prepares reports showing volume, types, and disposition of claims handled.

    6. Compares merchandise with original requisition and information on invoice and prepares invoice for returned goods.

    7. Orders tests to detect product malfunction and determines if defect resulted from faulty construction.

    8. Trains dealers or service personnel in construction of products, service operations, and customer service.

    KNOWLEDGE:
    Knowledge elements are ranked by importance.

    60 English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

    50 Mathematics
    Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications

    50 Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

    45 Education and Training
    Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles

    45 Economics and Accounting
    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data

    40 Clerical
    Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology

    35 Administration and Management
    Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods

    30 Computers and Electronics
    Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming

    25 Psychology
    Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders

    25 Telecommunications
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

    20 Communications and Media
    Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media

    15 Personnel and Human Resources
    Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems

    10 Sales and Marketing
    Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems

    5 Production and Processing
    Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods

    5 Sociology and Anthropology
    Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins

    5 Mechanical
    Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance

    5 Foreign Language
    Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation

    5 Law, Government and Jurisprudence
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process

    SKILLS:
    Skills elements are ranked by importance.

    90 Problem Identification
    Identifying the nature of problems

    85 Active Listening
    Listening to what other people are saying and asking questions as appropriate

    75 Information Gathering
    Knowing how to find information and identifying essential information

    70 Writing
    Communicating effectively with others in writing as indicated by the needs of the audience

    65 Reading Comprehension
    Understanding written sentences and paragraphs in work related documents

    65 Speaking
    Talking to others to effectively convey information

    60 Critical Thinking
    Using logic and analysis to identify the strengths and weaknesses of different approaches

    60 Judgment and Decision Making
    Weighing the relative costs and benefits of a potential action

    55 Instructing
    Teaching others how to do something

    55 Information Organization
    Finding ways to structure or classify multiple pieces of information

    50 Mathematics
    Using mathematics to solve problems

    45 Active Learning
    Working with new material or information to grasp its implications

    45 Service Orientation
    Actively looking for ways to help people

    45 Solution Appraisal
    Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts

    45 Negotiation
    Bringing others together and trying to reconcile differences

    40 Coordination
    Adjusting actions in relation to others' actions

    35 Systems Evaluation
    Looking at many indicators of system performance, taking into account their accuracy

    35 Monitoring
    Assessing how well one is doing when learning or doing something

    35 Social Perceptiveness
    Being aware of others' reactions and understanding why they react the way they do

    35 Visioning
    Developing an image of how a system should work under ideal conditions

    35 Product Inspection
    Inspecting and evaluating the quality of products

    30 Management of Financial Resources
    Determining how money will be spent to get the work done, and accounting for these expenditures

    30 Management of Material Resources
    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work

    25 Systems Perception
    Determining when important changes have occurred in a system or are likely to occur

    25 Time Management
    Managing one's own time and the time of others

    25 Learning Strategies
    Using multiple approaches when learning or teaching new things

    25 Troubleshooting
    Determining what is causing an operating error and deciding what to do about it

    25 Idea Evaluation
    Evaluating the likely success of an idea in relation to the demands of the situation

    25 Idea Generation
    Generating a number of different approaches to problems

    25 Identification of Key Causes
    Identifying the things that must be changed to achieve a goal

    25 Persuasion
    Persuading others to approach things differently

    20 Identifying Downstream Consequences
    Determining the long-term outcomes of a change in operations

    20 Synthesis/Reorganization
    Reorganizing information to get a better approach to problems or tasks

    15 Operations Analysis
    Analyzing needs and product requirements to create a design

    15 Implementation Planning
    Developing approaches for implementing an idea

    10 Equipment Selection
    Determining the kind of tools and equipment needed to do a job

    10 Testing
    Conducting tests to determine whether equipment, software, or procedures are operating as expected

    10 Management of Personnel Resources
    Motivating, developing, and directing people as they work, identifying the best people for the job

    5 Repairing
    Repairing machines or systems using the needed tools

    5 Equipment Maintenance
    Performing routine maintenance and determining when and what kind of maintenance is needed

    5 Science
    Using scientific methods to solve problems

    5 Operation and Control
    Controlling operations of equipment or systems

    5 Installation
    Installing equipment, machines, wiring, or programs to meet specifications

    5 Technology Design
    Generating or adapting equipment and technology to serve user needs .

    ABILITIES:
    Abilities elements are ranked by importance.

    75 Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences

    75 Written Comprehension
    The ability to read and understand information and ideas presented in writing

    75 Oral Expression
    The ability to communicate information and ideas in speaking so others will understand

    65 Written Expression
    The ability to communicate information and ideas in writing so others will understand

    65 Deductive Reasoning
    The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.

    65 Near Vision
    The ability to see details of objects at a close range (within a few feet of the observer)

    55 Information Ordering
    The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.

    55 Speech Clarity
    The ability to speak clearly so that it is understandable to a listener

    50 Number Facility
    The ability to add, subtract, multiply, or divide quickly and correctly

    50 Inductive Reasoning
    The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.

    45 Perceptual Speed
    The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object

    35 Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    35 Mathematical Reasoning
    The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem

    35 Auditory Attention
    The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds

    35 Speed of Closure
    The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern

    30 Selective Attention
    The ability to concentrate and not be distracted while performing a task over a period of time

    30 Time Sharing
    The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

    30 Manual Dexterity
    The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects

    30 Speech Recognition
    The ability to identify and understand the speech of another person

    25 Memorization
    The ability to remember information such as words, numbers, pictures, and procedures

    25 Fluency of Ideas
    The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.

    25 Flexibility of Closure
    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material

    20 Finger Dexterity
    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

    20 Hearing Sensitivity
    The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness

    20 Far Vision
    The ability to see details at a distance

    20 Originality
    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

    20 Wrist-Finger Speed
    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists

    15 Trunk Strength
    The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing

    15 Category Flexibility
    The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.

    15 Response Orientation
    The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts

    15 Extent Flexibility
    The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs

    15 Visualization
    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged

    10 Spatial Orientation
    The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self

    10 Depth Perception
    The ability to judge which of several objects is closer or farther away from the observer, or to judge the distance between an object and the observer

    10 Gross Body Coordination
    The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion

    5 Dynamic Flexibility
    The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs

    5 Control Precision
    The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions

    5 Sound Localization
    The ability to tell the direction from which a sound originated

    5 Reaction Time
    The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears

    5 Speed of Limb Movement
    The ability to quickly move the arms or legs

    5 Arm-Hand Steadiness
    The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position

    WORK ACTIVITIES:
    Work activities elements are ranked by importance.

    75 Getting Information Needed to Do the Job
    Observing, receiving, and otherwise obtaining information from all relevant sources.

    75 Performing For or Working With Public
    Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.

    70 Resolving Conflict or Negotiating with Others
    Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.

    65 Communicating With Persons Outside Organization
    Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    60 Identifying Objects, Actions, and Events
    Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

    60 Documenting or Recording Information
    Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

    55 Communicating With Other Workers
    Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    50 Judging Qualities of Things, Services, or People
    Making judgments about or assessing the value, importance, or quality of things or people.

    50 Making Decisions and Solving Problems
    Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

    40 Analyzing Data or Information
    Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

    40 Performing Administrative Activities
    Approving requests, handling paperwork, and performing day-to-day administrative tasks.

    40 Processing Information
    Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

    40 Inspecting Equipment, Structures, or Material
    Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.

    35 Interpreting Meaning of Information to Others
    Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

    35 Evaluating Information Against Standards
    Evaluating information against a set of standards and verifying that it is correct.

    35 Monitor Processes, Material, or Surroundings
    Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.

    30 Estimating Needed Characteristics
    Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.

    30 Teaching Others
    Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.

    25 Establishing and Maintaining Relationships
    Developing constructive and cooperative working relationships with others.

    20 Handling and Moving Objects
    Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.

    20 Updating and Using Job-Relevant Knowledge
    Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.

    15 Implementing Ideas or Programs
    Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.

    15 Assisting and Caring for Others
    Providing assistance or personal care to others.

    15 Coaching and Developing Others
    Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.

    15 Providing Consultation and Advice to Others
    Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

    10 Selling or Influencing Others
    Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.

    10 Monitoring and Controlling Resources
    Monitoring and controlling resources and overseeing the spending of money.

    10 Organizing, Planning, and Prioritizing
    Developing plans to accomplish work, and prioritizing and organizing one's own work.

    5 Developing Objectives and Strategies
    Establishing long range objectives and specifying the strategies and actions to achieve these objectives.

    5 Interacting With Computers
    Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.

    WORK CONTEXT:
    Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .

    95 (F) Indoors
    How frequently does this job require the worker to work: Indoors

    80 (F) Sitting
    How much time in a usual work period does the worker spend: Sitting?

    76 (I) Deal With External Customers
    How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?

    76 (I) Importance of Being Sure All Is Done
    How important is it to be sure that all the details of this job are performed and everything is done completely?

    68 (I) Importance of Being Exact or Accurate
    How important is being very exact or highly accurate in performing this job?

    68 (I) Provide a Service to Others
    How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?

    57 (C) Job-Required Social Interaction
    How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?

    55 (F) Deal With Unpleasant or Angry People
    How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

    55 (F) Frequency in Conflict Situations
    How frequently do the job requirements place the worker in conflict situations?

    52 (I) Supervise, Coach, Train Others
    How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?

    47 (O) Objective or Subjective Information
    How objective or subjective is the information communicated in this job?

    45 (F) Standing
    How much time in a usual work period does the worker spend: Standing?

    45 (F) Using Hands on Objects, Tools, Controls
    How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?

    44 (I) Persuade Someone to a Course of Action
    How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?

    44 (I) Coordinate or Lead Others
    How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?

    43 (S) Consequence of Error
    How serious would the result usually be if the worker made a mistake that was not readily correctable?

    36 (I) Take a Position Opposed to Others
    How important are interactions requiring the worker to: Take a position opposed to coworkers or others?

    33 (E) Frustrating Circumstances
    To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?

    25 (F) Making Repetitive Motions
    How much time in a usual work period does the worker spend: Making repetitive motions?

    24 (I) Importance of Repeating Same Tasks
    How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?

    23 (R) Responsibility for Outcomes and Results
    How responsible is the worker for work outcomes and results of other workers?

    17 (A) Degree of Automation
    Indicate the level of automation of this job.

    15 (F) Walking or Running
    How much time in a usual work period does the worker spend: Walking or running?

    15 (F) Bending or Twisting the Body
    How much time in a usual work period does the worker spend: Bending or twisting the body?

    12 (I) Importance of Being Aware of New Events
    How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?

    10 (F) Contaminants
    How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?

    10 (F) Deal With Physically Aggressive People
    How frequently does this job require the worker to deal with physical aggression of violent individuals?

    10 (F) Very Hot
    How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?

    10 (F) Outdoors
    How frequently does this job require the worker to work: Outdoors

    10 (F) Extremely Bright or Inadequate Lighting
    How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?

    5 (F) Hazardous Conditions
    How often does this job require the worker to be exposed to hazardous conditions? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    5 (F) Sounds or Noise Levels Are Distracting
    How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?

    4 (D) Hazardous Conditions
    If injury, due to exposure to hazardous conditions, were to occur while performing this job, how serious would be the likely outcome? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    3 (H) Responsible for Health and Safety of Others
    How responsible is the worker for others' health and safety on this job?

    3 (L) Hazardous Conditions
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous conditions while performing this job? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    INTERESTS:
    Interest elements are ranked by occupational interest.

    89 Conventional
    Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

    67 Enterprising
    Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

    61 Social
    Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

    33 Investigative
    Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

    22 Realistic
    Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

    17 Artistic
    Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

    WORK VALUES:
    Work values elements are ranked by extent.

    61 Support-Mean Extent
    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

    58 Relationships-Mean Extent
    Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

    55 Working Conditions-Mean Extent
    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

    52 Achievement-Mean Extent
    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

    48 Independence-Mean Extent
    Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

    47 Recognition-Mean Extent
    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

    72 Working Conditions
    Workers on this job have good working conditions

    69 Supervision, Human Relations
    Workers on this job have supervisors who back up their workers with management

    66 Activity
    Workers on this job are busy all the time

    63 Security
    Workers on this job have steady employment

    63 Company Policies and Practices
    Workers on this job are treated fairly by the company

    63 Co-workers
    Workers on this job have co-workers who are easy to get along with

    63 Moral Values
    Workers on this job are never pressured to do things that go against their sense of right and wrong

    56 Responsibility
    Workers on this job make decisions on their own

    53 Supervision, Technical
    Workers on this job have supervisors who train their workers well

    53 Advancement
    Workers on this job have opportunities for advancement

    53 Achievement
    Workers on this job get a feeling of accomplishment

    50 Ability Utilization
    Workers on this job make use of their individual abilities

    50 Authority
    Workers on this job give directions and instructions to others

    50 Social Service
    Workers on this job have work where they do things for other people

    47 Social Status
    Workers on this job are looked up to by others in their company and their community

    47 Compensation
    Workers on this job are paid well in comparison with other workers

    44 Creativity
    Workers on this job try out their own ideas

    44 Variety
    Workers on this job have something different to do every day

    44 Autonomy
    Workers on this job plan their work with little supervision

    38 Recognition
    Workers on this job receive recognition for the work they do

    38 Independence
    Workers on this job do their work alone

    CROSSWALKS:
    DOT91 (Dictionary of Occupational Titles): 241367014 Customer-Complaint Clerk
    241387010 Claims Clerk
    241367034 Tire Adjuster
    209587042 Return-To-Factory Clerk
    191167022 Service Representative
    241267034 Investigator, Utility-Bill Complaints
    221387014 Complaint Clerk

    AIM97 (Apprenticeship Information Management): No crosswalks

    CEN90 (1990 Census Occupations): 376 Investigators and Adjusters, except Insurance

    CIP90 (Classification of Instructional Programs): 081203 Vehicle Parts and Accessories Marketing Operations
    520401 Administrative Assistant/Secretarial Science, General
    520408 General Office/Clerical and Typing Services

    GOE93 (Guide for Occupational Exploration): 070502 Records Processing: Record Verification and Proofing
    050901 Material Control: Shipping, Receiving, and Stock Checking
    111201 Contracts and Claims: Claims and Settlement

    MOC97 (Military Occupational Codes): No crosswalks

    OES98 (Occupational Employment Statistics): 53123 Adjustment Clerks

    OPM97 (Office of Personnel Management Occupations): No crosswalks

    SOC98 (Standard Occupational Classification): 43-4051 Customer Service Representatives


  •      
    URL address of this page: https://occupationalinfo.org/onet/53123.html


    © 1995 - 2015 Photius Coutsoukis and Information Technology Associates (All Rights Reserved).
    Revised 20-Aug-15