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TITLE: Customer Service and Service Establishment Managers
DEFINITION: Plan, direct, and coordinate customer service activities within an establishment or manage a service-based establishment, such as a travel agency, health club, or laundry.
TASKS:
1. Directs worker activities in service establishments, such as travel agency, health club, or beauty salon, or in customer service departments.
2. Plans and adjusts work schedule and assigns duties to meet customer demands.
3. Coordinates sales promotion activities and sells services to clients.
4. Communicates with customer to ascertain needs, advise on services, adjust complaints, or negotiate contracts.
5. Keeps records of work hours, labor costs, expenditures, receipts, and materials used, to analyze and prepare operation reports or budget.
6. Observes worker performance and reviews employees' work to ensure accuracy or quality of work.
7. Interviews and hires personnel.
8. Orients and trains new personnel in job duties, safety and health rules, company policies, and performance requirements.
9. Confers with employees to give performance feedback, assist with providing services, and solve problems.
10. Transfers or discharges employees according to work performance.
11. Requisitions or purchases equipment or supplies to enable establishment to provide services.
KNOWLEDGE:
Knowledge elements are ranked by importance.
83 Administration and Management
Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
79 Personnel and Human Resources
Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems
79 Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
71 Sales and Marketing
Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems
58 Mathematics
Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications
50 Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data
46 Education and Training
Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
42 English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
38 Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
29 Clerical
Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology
29 Psychology
Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
21 Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
13 Public Safety and Security
Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property
13 Law, Government and Jurisprudence
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
13 Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins
8 Production and Processing
Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods
8 Therapy and Counseling
Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
4 Computers and Electronics
Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming
SKILLS:
Skills elements are ranked by importance.
100 Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job
85 Service Orientation
Actively looking for ways to help people
75 Speaking
Talking to others to effectively convey information
75 Problem Identification
Identifying the nature of problems
70 Instructing
Teaching others how to do something
65 Coordination
Adjusting actions in relation to others' actions
65 Social Perceptiveness
Being aware of others' reactions and understanding why they react the way they do
65 Critical Thinking
Using logic and analysis to identify the strengths and weaknesses of different approaches
65 Active Listening
Listening to what other people are saying and asking questions as appropriate
65 Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
65 Time Management
Managing one's own time and the time of others
65 Identification of Key Causes
Identifying the things that must be changed to achieve a goal
60 Reading Comprehension
Understanding written sentences and paragraphs in work related documents
60 Idea Generation
Generating a number of different approaches to problems
55 Product Inspection
Inspecting and evaluating the quality of products
55 Writing
Communicating effectively with others in writing as indicated by the needs of the audience
55 Learning Strategies
Using multiple approaches when learning or teaching new things
55 Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures
55 Implementation Planning
Developing approaches for implementing an idea
50 Information Gathering
Knowing how to find information and identifying essential information
50 Active Learning
Working with new material or information to grasp its implications
50 Negotiation
Bringing others together and trying to reconcile differences
50 Mathematics
Using mathematics to solve problems
50 Judgment and Decision Making
Weighing the relative costs and benefits of a potential action
50 Solution Appraisal
Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts
45 Information Organization
Finding ways to structure or classify multiple pieces of information
45 Identifying Downstream Consequences
Determining the long-term outcomes of a change in operations
45 Systems Evaluation
Looking at many indicators of system performance, taking into account their accuracy
45 Idea Evaluation
Evaluating the likely success of an idea in relation to the demands of the situation
40 Visioning
Developing an image of how a system should work under ideal conditions
40 Systems Perception
Determining when important changes have occurred in a system or are likely to occur
40 Synthesis/Reorganization
Reorganizing information to get a better approach to problems or tasks
40 Monitoring
Assessing how well one is doing when learning or doing something
40 Persuasion
Persuading others to approach things differently
35 Equipment Selection
Determining the kind of tools and equipment needed to do a job
25 Operation and Control
Controlling operations of equipment or systems
20 Technology Design
Generating or adapting equipment and technology to serve user needs
20 Operations Analysis
Analyzing needs and product requirements to create a design
15 Equipment Maintenance
Performing routine maintenance and determining when and what kind of maintenance is needed
15 Troubleshooting
Determining what is causing an operating error and deciding what to do about it
10 Science
Using scientific methods to solve problems
10 Operation Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly
10 Repairing
Repairing machines or systems using the needed tools
10 Testing
Conducting tests to determine whether equipment, software, or procedures are operating as expected
5 Installation
Installing equipment, machines, wiring, or programs to meet specifications
5 Programming
Writing computer programs for various purposes .
ABILITIES:
Abilities elements are ranked by importance.
70 Oral Expression
The ability to communicate information and ideas in speaking so others will understand
70 Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences
70 Speech Clarity
The ability to speak clearly so that it is understandable to a listener
55 Time Sharing
The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
50 Speech Recognition
The ability to identify and understand the speech of another person
50 Auditory Attention
The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds
50 Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
50 Written Comprehension
The ability to read and understand information and ideas presented in writing
50 Near Vision
The ability to see details of objects at a close range (within a few feet of the observer)
45 Selective Attention
The ability to concentrate and not be distracted while performing a task over a period of time
40 Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly
40 Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists
40 Written Expression
The ability to communicate information and ideas in writing so others will understand
40 Information Ordering
The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.
35 Mathematical Reasoning
The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem
35 Deductive Reasoning
The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.
35 Perceptual Speed
The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object
35 Inductive Reasoning
The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.
30 Far Vision
The ability to see details at a distance
30 Originality
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
25 Memorization
The ability to remember information such as words, numbers, pictures, and procedures
25 Speed of Closure
The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern
25 Spatial Orientation
The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self
25 Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears
25 Trunk Strength
The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing
25 Response Orientation
The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts
25 Hearing Sensitivity
The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness
25 Category Flexibility
The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.
20 Flexibility of Closure
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
20 Fluency of Ideas
The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.
20 Visualization
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
15 Speed of Limb Movement
The ability to quickly move the arms or legs
15 Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects
15 Manual Dexterity
The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects
15 Extent Flexibility
The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs
15 Depth Perception
The ability to judge which of several objects is closer or farther away from the observer, or to judge the distance between an object and the observer
15 Sound Localization
The ability to tell the direction from which a sound originated
10 Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
10 Multilimb Coordination
The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion
10 Gross Body Coordination
The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion
10 Visual Color Discrimination
The ability to match or detect differences between colors, including shades of color and brightness
10 Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are focused forward
10 Control Precision
The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions
5 Arm-Hand Steadiness
The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position
5 Rate Control
The ability to time the adjustments of a movement or equipment control in anticipation of changes in the speed and/or direction of a continuously moving object or scene
5 Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue
5 Stamina
The ability to exert one's self physically over long periods of time without getting winded or out of breath
5 Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs
WORK ACTIVITIES:
Work activities elements are ranked by importance.
100 Scheduling Work and Activities
Scheduling events, programs, activities, as well as the work of others.
92 Communicating With Persons Outside Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
92 Communicating With Other Workers
Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
88 Coordinating Work and Activities of Others
Coordinating members of a work group to accomplish tasks.
88 Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
88 Guiding, Directing and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates.
83 Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
83 Judging Qualities of Things, Services, or People
Making judgments about or assessing the value, importance, or quality of things or people.
83 Getting Information Needed to Do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
83 Documenting or Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
83 Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
79 Performing Administrative Activities
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
79 Organizing, Planning, and Prioritizing
Developing plans to accomplish work, and prioritizing and organizing one's own work.
79 Staffing Organizational Units
Recruiting, interviewing, selecting, hiring, and promoting persons for the organization.
75 Evaluating Information Against Standards
Evaluating information against a set of standards and verifying that it is correct.
75 Identifying Objects, Actions, and Events
Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
75 Resolving Conflict or Negotiating with Others
Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.
75 Monitor Processes, Material, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
71 Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
71 Performing For or Working With Public
Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
71 Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
67 Developing Objectives and Strategies
Establishing long range objectives and specifying the strategies and actions to achieve these objectives.
67 Teaching Others
Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.
63 Coaching and Developing Others
Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.
63 Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
63 Implementing Ideas or Programs
Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.
58 Estimating Needed Characteristics
Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.
58 Providing Consultation and Advice to Others
Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
54 Selling or Influencing Others
Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.
46 Thinking Creatively
Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
46 Updating and Using Job-Relevant Knowledge
Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.
42 Inspecting Equipment, Structures, or Material
Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.
38 Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
38 Assisting and Caring for Others
Providing assistance or personal care to others.
29 Performing General Physical Activities
Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
25 Controlling Machines and Processes
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
21 Interacting With Computers
Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
17 Handling and Moving Objects
Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.
4 Drafting and Specifying Technical Devices
Providing documentation, detailed instructions, drawings, or specifications to inform others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
4 Repairing and Maintaining Mechanical Equipment
Fixing, servicing, aligning, setting up, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
4 Repairing and Maintaining Electrical Equipment
Fixing, servicing, adjusting, regulating, calibrating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
WORK CONTEXT:
Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .
100 (F) Indoors
How frequently does this job require the worker to work: Indoors
92 (I) Supervise, Coach, Train Others
How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?
80 (I) Coordinate or Lead Others
How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?
80 (I) Provide a Service to Others
How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?
80 (C) Job-Required Social Interaction
How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?
76 (I) Deal With External Customers
How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?
75 (F) Sitting
How much time in a usual work period does the worker spend: Sitting?
68 (I) Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
64 (I) Importance of Being Sure All Is Done
How important is it to be sure that all the details of this job are performed and everything is done completely?
63 (R) Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
60 (I) Persuade Someone to a Course of Action
How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?
55 (F) Standing
How much time in a usual work period does the worker spend: Standing?
53 (O) Objective or Subjective Information
How objective or subjective is the information communicated in this job?
50 (F) Using Hands on Objects, Tools, Controls
How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?
50 (S) Consequence of Error
How serious would the result usually be if the worker made a mistake that was not readily correctable?
43 (E) Frustrating Circumstances
To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?
40 (H) Responsible for Health and Safety of Others
How responsible is the worker for others' health and safety on this job?
40 (F) Deal With Unpleasant or Angry People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
40 (F) Frequency in Conflict Situations
How frequently do the job requirements place the worker in conflict situations?
30 (F) Special Uniform
How often does the worker wear: A special uniform, such as that of a commercial pilot, nurse, police officer, or military personnel?
30 (F) Walking or Running
How much time in a usual work period does the worker spend: Walking or running?
28 (I) Importance of Being Aware of New Events
How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?
25 (F) Making Repetitive Motions
How much time in a usual work period does the worker spend: Making repetitive motions?
24 (I) Importance of Repeating Same Tasks
How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
24 (I) Take a Position Opposed to Others
How important are interactions requiring the worker to: Take a position opposed to coworkers or others?
23 (A) Degree of Automation
Indicate the level of automation of this job.
20 (F) Common Protective or Safety Attire
How often does the worker wear: Common protective or safety attire, such as safety shoes, glasses, gloves, hearing protection, hard-hat, or personal flotation device?
20 (F) Contaminants
How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?
15 (F) Sounds or Noise Levels Are Distracting
How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?
15 (F) Very Hot
How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?
15 (F) Bending or Twisting the Body
How much time in a usual work period does the worker spend: Bending or twisting the body?
10 (F) Extremely Bright or Inadequate Lighting
How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?
10 (F) Deal With Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?
10 (F) Outdoors
How frequently does this job require the worker to work: Outdoors
8 (I) Pace Determined by Speed of Equipment
How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
5 (F) High Places
How often does this job require the worker to be exposed to high places? High Places (e.g., heights above 8 feet on ladders, poles, scaffolding, catwalks, etc.)
5 (F) Diseases or Infections
How often does this job require the worker to be exposed to diseases/infection? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)
5 (F) Hazardous Situations
How often does this job require the worker to be exposed to harardous situations? Hazardous Situations involving likely cuts, bites, stings, or minor burns
5 (F) Hazardous Conditions
How often does this job require the worker to be exposed to hazardous conditions? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
5 (F) Climbing Ladders, Scaffolds, Poles, etc.
How much time in a usual work period does the worker spend: Climbing ladders, scaffolds, poles, etc?
5 (F) Kneeling, Crouching or Crawling
How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?
5 (F) Cramped Work Space, Awkward Positions
How often during a usual work period is the worker exposed to the following conditions: Cramped work space that requires getting into awkward positions?
5 (F) Hazardous Equipment
How often does this job require the worker to be exposed to harardous equipment? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)
4 (D) Hazardous Conditions
If injury, due to exposure to hazardous conditions, were to occur while performing this job, how serious would be the likely outcome? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
4 (D) Hazardous Situations
If injury, due to exposure to hazardous situations, were to occur while performing this job, how serious would be the likely outcome? Hazardous Situations involving likely cuts, bites, stings, or minor burns
4 (D) Hazardous Equipment
If injury, due to exposure to hazardous equipment, were to occur while performing this job, how serious would be the likely outcome? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)
4 (D) High Places
If injury, due to exposure to high places, were to occur while performing this job, how serious would be the likely outcome? High Places (e.g., heights above 8 feet on ladders, poles, scaffolding, catwalks, etc.)
4 (D) Diseases or Infections
If injury, due to exposure to diseases/infection, were to occur while performing this job, how serious would be the likely outcome? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)
3 (L) Diseases or Infections
What is the likelihood that the worker would be injured as a result of being exposed to diseases/infections while performing this job? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)
3 (L) Hazardous Conditions
What is the likelihood that the worker would be injured as a result of being exposed to hazardous conditions while performing this job? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
3 (L) Hazardous Equipment
What is the likelihood that the worker would be injured as a result of being exposed to hazardous equipment while performing this job? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)
3 (L) Hazardous Situations
What is the likelihood that the worker would be injured as a result of being exposed to hazardous situations while performing this job? Hazardous Situations involving likely cuts, bites, stings, or minor burns
3 (L) High Places
What is the likelihood that the worker would be injured as a result of being exposed to high places while performing this job? High Places (e.g., heights above 8 feet on ladders, poles, scaffolding, catwalks, etc.)
INTERESTS:
Interest elements are ranked by occupational interest.
94 Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
67 Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
61 Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
28 Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
17 Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
17 Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
WORK VALUES:
Work values elements are ranked by extent.
69 Independence-Mean Extent
Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
61 Recognition-Mean Extent
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
60 Relationships-Mean Extent
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
60 Working Conditions-Mean Extent
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
56 Achievement-Mean Extent
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
50 Support-Mean Extent
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
78 Autonomy
Workers on this job plan their work with little supervision
78 Authority
Workers on this job give directions and instructions to others
72 Security
Workers on this job have steady employment
69 Working Conditions
Workers on this job have good working conditions
69 Activity
Workers on this job are busy all the time
66 Responsibility
Workers on this job make decisions on their own
63 Moral Values
Workers on this job are never pressured to do things that go against their sense of right and wrong
63 Creativity
Workers on this job try out their own ideas
63 Co-workers
Workers on this job have co-workers who are easy to get along with
63 Company Policies and Practices
Workers on this job are treated fairly by the company
59 Social Status
Workers on this job are looked up to by others in their company and their community
59 Ability Utilization
Workers on this job make use of their individual abilities
59 Variety
Workers on this job have something different to do every day
56 Recognition
Workers on this job receive recognition for the work they do
56 Social Service
Workers on this job have work where they do things for other people
53 Supervision, Human Relations
Workers on this job have supervisors who back up their workers with management
53 Compensation
Workers on this job are paid well in comparison with other workers
53 Achievement
Workers on this job get a feeling of accomplishment
50 Advancement
Workers on this job have opportunities for advancement
38 Independence
Workers on this job do their work alone
34 Supervision, Technical
Workers on this job have supervisors who train their workers well
CROSSWALKS:
| DOT91 (Dictionary of Occupational Titles): |
339137010 Manager, Health Club 187167226 Manager, Marina Dry Dock 389134010 Supervisor, Extermination 183167030 Service Supervisor, Leased Machinery and Equipment 187167058 Manager, Barber or Beauty Shop 187167194 Superintendent, Laundry 187167158 Manager, Travel Agency 187167082 Manager, Customer Services |
| AIM97 (Apprenticeship Information Management): |
No crosswalks |
| CEN90 (1990 Census Occupations): |
022 Managers and Administrators, N.E.C. |
| CIP90 (Classification of Instructional Programs): |
200309 Drycleaner and Launderer (Commercial) 010201 Agricultural Mechanization, General 200301 Clothing, Apparel and Textile Workers and Managers, General 081105 Travel Services Marketing Operations 520903 Travel-Tourism Management |
| GOE93 (Guide for Occupational Exploration): |
050207 Managerial Work: Mechanical: Materials Handling 051002 Crafts: Mechanical 111104 Business Management: Services 111105 Business Management: Wholesale-Retail |
| MOC97 (Military Occupational Codes): |
57E Laundry and Shower Specialist |
| OES98 (Occupational Employment Statistics): |
19999 All Other Managers and Administrators |
| OPM97 (Office of Personnel Management Occupations): |
0025 Park Ranger |
| SOC98 (Standard Occupational Classification): |
No crosswalks |
