CODE: 239.362-014Buy the DOT: Download TITLE(s): CUSTOMER SERVICE REPRESENTATIVE (radio-tv broad.; tel. & tel.; utilities; waterworks) alternate titles: adjustment clerk; application clerk; order clerk; outside contact clerk; service representative Interviews applicants and records interview information into computer for water, gas, electric, telephone, or cable television system service: Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders, using computer. May solicit sale of new or additional services. May adjust complaints concerning billing or service rendered, referring complaints of service failures, such as low voltage or low pressure, to designated departments for investigation. May visit customers at their place of residence to investigate conditions preventing completion of service-connection orders and to obtain contract and deposit when service is being used without contract. May discuss cable television equipment operation with customer over telephone to explain equipment usage and to troubleshoot equipment problems. GOE: 07.04.01 STRENGTH: S GED: R3 M2 L3 SVP: 5 DLU: 88 ONET CROSSWALK: 55335 Customer Service Representatives, Utilities

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CODE: 239.362-014 Buy the DOT: Download
TITLE(s): CUSTOMER SERVICE REPRESENTATIVE (radio-tv broad.; tel. & tel.; utilities; waterworks)

alternate titles: adjustment clerk; application clerk; order clerk; outside contact clerk; service representative Interviews applicants and records interview information into computer for water, gas, electric, telephone, or cable television system service: Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders, using computer. May solicit sale of new or additional services. May adjust complaints concerning billing or service rendered, referring complaints of service failures, such as low voltage or low pressure, to designated departments for investigation. May visit customers at their place of residence to investigate conditions preventing completion of service-connection orders and to obtain contract and deposit when service is being used without contract. May discuss cable television equipment operation with customer over telephone to explain equipment usage and to troubleshoot equipment problems.
GOE: 07.04.01 STRENGTH: S GED: R3 M2 L3 SVP: 5 DLU: 88
ONET CROSSWALK: 55335 Customer Service Representatives, Utilities

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© 1995 - 2015 Photius Coutsoukis and Information Technology Associates (All Rights Reserved). Revised 26-May-03