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TITLE(s): MANAGER, CARDROOM (amuse. & rec.) Supervises and coordinates activities of GAMBLING DEALERS (amuse. & rec.); CARD PLAYERS (amuse. & rec.); BOARD ATTENDANTS (amuse. & rec.); and other workers engaged in providing gambling activities in a gambling establishment: Prepares work schedule for gambling establishment workers and assigns work stations. Supervises overall operation to ensure that employees render prompt and courteous service to patrons. Resolves customer-service complaints and settles matters requiring explanation and interpretation of house rules. Reviews operational expenses and budget estimates. Trains new workers and evaluates their performance. GOE: 11.11.02 STRENGTH: L GED: R4 M4 L4 SVP: 7 DLU: 77 ONET CROSSWALK: 19999E Gambling Establishment Managers | |||||||||||||||||||||||||||||||||||
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