Order Flags at Theodora's Flag Shop
A B C
D E F
G H I
J K L
M N O
P Q R
S T U
V W X
Y Z ?
PreviousNextSearchContentsONETLink to this SiteAbout

Spanish Simplified Chinese French German Russian Hindi Arabic Portuguese
CODE: 239.227-010Buy the DOT:Download
TITLE(s): CUSTOMER-SERVICE-REPRESENTATIVE INSTRUCTOR (tel. & tel.; utilities; waterworks)

Conducts classroom and on-the-job training for CUSTOMER-SERVICE REPRESENTATIVES (tel. & tel.; utilities; waterworks): Instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls.
GOE: 07.04.02 STRENGTH: S GED: R4 M2 L3 SVP: 6 DLU: 77
ONET CROSSWALK: 31314 Teachers and Instructors, Vocational Education and Training

Previous Next Contents ONET About


CODE: 239.227-010 Buy the DOT:Download TITLE(s): CUSTOMER-SERVICE-REPRESENTATIVE INSTRUCTOR (tel. & tel.; utilities; waterworks)

Conducts classroom and on-the-job training for CUSTOMER-SERVICE REPRESENTATIVES (tel. & tel.; utilities; waterworks): Instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls.
GOE: 07.04.02 STRENGTH: S GED: R4 M2 L3 SVP: 6 DLU: 77
ONET CROSSWALK: 31314 Teachers and Instructors, Vocational Education and Training


© 1995 - 2015 Photius Coutsoukis and Information Technology Associates (All Rights Reserved). Revised 26-May-03