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TITLE(s): MANAGER, FRONT OFFICE (hotel & rest.) Coordinates front-office activities of hotel or motel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries: Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. Confers and cooperates with other department heads to ensure coordination of hotel activities. Answers inquiries pertaining to hotel policies and services. Greets important guests. Arranges for private telephone line and other special services. May patrol public rooms, investigate disturbances, and warn troublemakers. May interview and hire applicants. May receive and process advance registration payments. May send out letters of confirmation or return checks when registration cannot be accepted. GOE: 11.11.01 STRENGTH: L GED: R4 M4 L4 SVP: 6 DLU: 80 ONET CROSSWALK: 15026A Lodging Managers | |||||||||||||||||||||||||||||||||||
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