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TITLE(s): MANAGER, HOTEL OR MOTEL (hotel & rest.) alternate titles: manager, general; manager, motor hotel; manager, motor inn; manager, resident Manages hotel or motel to ensure efficient and profitable operation: Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited. Plans dining room, bar, and banquet operations. Allocates funds, authorizes expenditures, and assists in planning budgets for departments. Interviews, hires, and evaluates personnel. Answers patrons' complaints and resolves problems. Delegates authority and assigns responsibilities to department heads. Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance. Processes reservations and adjusts guests' complaints when working in small motels or hotels. GOE: 11.11.01 STRENGTH: S GED: R5 M4 L4 SVP: 7 DLU: 81 ONET CROSSWALK: 15026A Lodging Managers | |||||||||||||||||||||||||||||||||||
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