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TITLE(s): USER SUPPORT ANALYST SUPERVISOR (profess. & kin.) alternate titles: help desk supervisor Supervises and coordinates activities of workers who provide problem-solving support to computer users: Assists USER SUPPORT ANALYST (profess. & kin.) 032.262.010 in solving nonroutine software, hardware, and procedure problems, using computer and manuals. Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Performs duties described under SUPERVISOR (any industry) Master Title. GOE: 11.01.01 STRENGTH: S GED: R4 M3 L4 SVP: 8 DLU: 88 ONET CROSSWALK: 25104 Computer Support Specialists | |||||||||||||||||||||||||||||||||||
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