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       CODE: 239.362-014 Buy the DOT:Download/CD-ROM
TITLE(s): CUSTOMER SERVICE REPRESENTATIVE (radio-tv broad.; tel. & tel.; utilities; waterworks)
alternate titles: adjustment clerk; application clerk; order clerk; outside contact clerk; service
representative
Interviews applicants and records interview information into computer for water, gas, electric,
telephone, or cable television system service: Talks with customers by phone or in person and
receives orders for installation, turn-on, discontinuance, or change in service. Fills out contract
forms, determines charges for service requested, collects deposits, prepares change of address
records, and issues discontinuance orders, using computer. May solicit sale of new or additional
services. May adjust complaints concerning billing or service rendered, referring complaints of
service failures, such as low voltage or low pressure, to designated departments for investigation.
May visit customers at their place of residence to investigate conditions preventing completion of
service-connection orders and to obtain contract and deposit when service is being used without
contract. May discuss cable television equipment operation with customer over telephone to explain
equipment usage and to troubleshoot equipment problems.
GOE: 07.04.01 STRENGTH: S GED: R3 M2 L3 SVP: 5 DLU: 88
ONET CROSSWALK: 55335 Customer Service Representatives, Utilities
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